crinrict
5 years agoHero+
Re: [PLEASE READ] Information/Questions about the bug forum
Information for current situation and handling of threads
Thanks all for your reports. Lots going on again, so please have patience. I don't work for EA and do this in my spare time.
Below a short summary of what's going on atm from my side and why some threads aren't getting tagged or answered
- As per first post of this thread, I'm not handling everything anymore. Depends on severity and me toos what gets added to the list
- Build/Buy mode issues (especially platforms): I truly suck at those and have no idea how it works. Need help from all of you with testing and opinions. Do have a few folks helping me out here but some of them are busy elsewhere themselves. Be patient with those
- Gameplay bugs: I do try to test them or have others help me test but it can take time until I get to them.
- Some issues already have threads but aren't exactly the same. Not sure what to do with them yet.
- Threads I've asked question in: Helps a lot if you come back to answer them. I don't ask you to remove mods to prove it's a mod issue but to prove that it's not. EA QA has enough to do with legit bugs, don't want them to waste time with mod ones.
- Console: Again, can't help with those. Issues are being forwarded to console helpers to see if they can help. Might take time as the console forum is busy in itself.
How can you help ?
- Check if issues have already been reported (compiled list/ first two pages of this forum) and use existing threads if applicable
- Test your issue without mods and also on new and existing saves to see where it occurs.
- Give as much info as possible. Pictures/Videos are great.
- Don't bump threads unnecessarily. Things are slow atm.
- If you need troubleshooting help or are unsure if something is a bug, use the applicable Tech forums or general Discussion instead: https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en
- If you have time, test issues others are reporting and add your experience to the thread. If there's a lot of people having an issue, I don't need test.