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@crinrictOkay, I did some investigating, and I'm not sure it has anything to do with CAS.
Broken: Current Save & New Save
- If I add the household of broken Sims from The Gallery through the world map menu
- Marking the household as "unplayed" and then loading in
Not Broken: Current Save & New Save
- Go to an already established household and then merge the broken Sims from The Gallery during Live mode
- Going into CAS by clicking on "Plan Outfit" on the mirror
- Going into CAS by clicking on "Change Sim" on the mirror
- Going into CAS by clicking on the edit button in the household manager menu
When I added the Sims to my current save file, all of their relationships and family tree were gone, so I don't think the issue lies there. It seems like there's something going on when the Sims are added into the game from the world menu instead of from the Gallery through Live mode. Once they're added from the Gallery in Live mode, the phone issue never shows up. Maybe your hidden trait theory holds merit? The world map might be interacting weirdly with that? I didn't attempt switching households and seeing if that broke them though.
I also have this issue on my current save file, which I have been playing for years now, rarely go on CAS and add sims. I have 192 sims, played, and per households, sometime only one sim get that issue, like Alexander Goth, meanwhile the rest of the family phone cover menu is not broken... weird. I have notice only one more sim like that in my save file.
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