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isaidlaura's avatar
isaidlaura
6 years ago

Sims won't move since i got the city living pack

Product: The Sims 4
Platform:Steam-PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 4
What expansions, game packs, and stuff packs do you have installed? city living, restaurants, and bowling night
Steps: How can we find the bug ourselves? buy the city living and try to play
What happens when the bug occurs? my sims wont move
What do you expect to see? my sims wont move at all they are stuck
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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My sims wont move. If I try to get them to do something they wont do it they just stand there. I've removed all my mods, cleared my cache, and reseted them so many times. This never happened until I got the sims city living I WANT A REFUND!!!!

1 Reply

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  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Hi @isaidlaura 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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