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Hi @chimsfairy
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- ConfigOverride, if you have your own configuration files.
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Can you not release a patch already? I’ve never experienced a bug so bad!
- crinrict3 years agoHero+@ShadyShay8 Are you experiencing this on a game with no mods/CC ?
- 3 years ago
Yes but I’ve turned off the cc and still not working
- crinrict3 years agoHero+@ShadyShay8 Have you also tried moving the entire folder to the desktop and deleting the localthumbcache file ?
Does it happen on a new save that didn't have mods in ?
- amem392 years agoNew Rookie
Quite a few people who don't have mods are saying they're having this issue. Others have mods I don't have and don't have ones I do have. It has nothing to do with mods. I've uninstalled and updated all of my larger mods (WW, Basemental Drugs, and MCCC,) I've deleted the thumbnail cache, I've adjusted, removed, and/or replaced everything, my family is STILL dying. Over and over and over and over...The conclusion I've come to is it HAS to be a problem with a game update, because I've run out of things to delete, adjust, and replace.
- TheSimsDirect2 years ago
The Sims Team
Marked as Solution for Visibility. This is still an open issue.
Hello All,
If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?
If so, please send me a private message with a link to the file.
Instructions here: http://x.ea.com/74420
Thanks!
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