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roguelynx96's avatar
roguelynx96
Seasoned Rookie
11 months ago

The Gallery STILL has duplicates

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.349.1020
What expansions, game packs, and stuff packs do you have installed? None
Steps: How can we find the bug ourselves? open the Gallery and scroll till the whole Gallery greys out and and a large plumbob circle appears in the centre and wait for the Gallery to become interactable again.
What happens when the bug occurs? at least half of the further uploads displayed in the gallery are duplicates of the uploads that were visible before the gallery greyed out. sometimes there are only one or two unique uploads. this means i can't really discover much using the Gallery, entirely defeating its purpose.
What do you expect to see? all of the uploads that appear in the gallery as one scrolls will be unique, their will be no duplicates.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

i have had this problem since at least the 1st of July of this year, maybe earlier. weirdly, the issue is also present on the website.

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  • i just repaired my install via the EA App and the issue persists. the only mod i have installed was installed on the 26th of this month and i've been having the issue since July as i said, before i installed the mod. someone please help.

  • roguelynx96's avatar
    roguelynx96
    Seasoned Rookie
    11 months ago

    i've done some investigation and believe it is highly unlikely that user error is responsible for this. the uploads being duplicated in the gallery appear in their respective uploaders' catalogues only once. also it is the same bloc of uploads being repeated in the same sequence over and over. the chances of Person A uploading Item 1, Person B uploading Item 2, ...Person Q uploading Item 17 and then Persons A to Q uploading Items 1 to 17 again in the exact same order, without it being interrupted by other uploaders, is not particularly high.

  • StrifeDacosta's avatar
    StrifeDacosta
    Seasoned Adventurer
    8 months ago

    Product: The Sims 4
    Platform: Windows 11 (Lenovo laptop)

    Which language are you playing the game in? English United States
    How often does the bug occur? Pretty often. If you have a Library file that was saved a moment before the bug triggered, then try reproducing the bug, the bug comes out consistently.
    What is your current game version number? PC: 1.111.102.1030
    What expansions, game packs, and stuff packs do you have installed? 

    Get To Work
    Get Together
    City Living
    Cats & Dogs
    Seasons
    Get Famous
    Island Living
    Discover University
    Eco Lifestyle
    Snowy Escape
    Cottage Living
    High School Years
    Growing Together
    For Rent
    Outdoor Retreat
    Spa Day
    Dine Out
    Vampires
    Parenthood
    Jungle Adventure
    StrangerVille
    Realm of Magic
    Dream Home Decorator
    My Wedding Stories
    Werewolves
    Perfect Patio Stuff
    Cool Kitchen Stuff
    Spooky Stuff
    Movie Hangout Stuff
    Romantic Garden Stuff
    Backyard Stuff
    Vintage Glamour Stuff
    Fitness Stuff
    Laundry Day Stuff
    My First Pet Stuff
    Moschino Stuff Pack
    Tiny Living
    Paranormal
    Home Chef Hustle
    Courtyard Oasis Kit
    Fashion Street-Set
    Industrial Loft Kit
    Incheon Arrivals Kit
    Modern Menswear Kit
    Blooming Rooms Kit
    Desert Luxe Kit
    Everyday Clutter Kit
    Bathroom Clutter Kit
    Basement Treasures Kit
    Grunge Revival Kit
    Book Nook Kit
    Modern Luxe Kit
    Riviera Retreat Kit
    Cozy Bistro Kit
    Steps: How can we find the bug ourselves? I have 1164 Tray files in my Library. Online social feature was turned off. I select the Filter on the left hand side, to only able to see my Households excluding Lot files. With custom content checked, too. Then I added 3 newly created sims to the Library. 
    What happens when the bug occurs? Then came out the duplicated thumbnails of the Household located at the last slot. The duplication always starts on the Household that occupies the last slot. And continue to duplicate the 2nd last Household as you add new sims into the Library, continue to the 3rd last, and so on. 
    What do you expect to see? To be able to freely add or delete any number of sims into the Library without fear of duplicated thumbnails that can potentially corrupt my tray files!
    Have you installed any customization with the game, e.g. Custom Content or Mods? I did test without my Mods folder and the bug was still there!
    Did this issue appear after a specific patch or change you made to your system? I don't know which patch brought this bug, but the first time I experienced it was patch 1.108 until 1.111

    PLEASE FIX THIS BUG I can't add/save new sims to my Library without triggering this bug! This is game breaking!

    EDIT: I have also repaired and factory reset my game, still didn't solve the bug!

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