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Mosstail's avatar
Mosstail
2 years ago
Solved

The Sims 4 crashes at 6:33am every day

Product: The Sims 4
Platform: Mac - Monterey
Which language are you playing the game in? English  
How often does the bug occur? Every in-game day at 6:33am
What is your current game version number? 1.99.305.1220
What expansions, game packs, and stuff packs do you have installed? Seasons, Grow Together and Romantic Garden Stuff
Steps: How can we find the bug ourselves? 

Unfortunately I'm not sure how to make the bug occur, as it occurred between two items that were next to each other for a while. I'm not even sure if it's possible to cause the bug to trigger again. I had the items Fountain of Gluteus Maximus (Romantic Garden Stuff) and Sprinkle-O-Matic 2001 (Seasons) next to each other. When I went into build mode and tried to move or delete the Sprinkle-O-Matic, the game would crash in the same way as at 6:33am. The way to solve the issue is to sell the fountain first and then the sprinkler.
What happens when the bug occurs?

Sims freeze in place for about twenty seconds while animations continue, then the game crashes
What do you expect to see? 

No crashing.
Have you installed any customization with the game, e.g. Custom Content or Mods?

Yes (MCCC), but I removed that mod in an attempt to solve the issue and was unsuccessful. I have since re-added the mod after solving the problem and there have been no issues.
Did this issue appear after a specific patch or change you made to your system? 

I moved from a 2015 Macbook Air with Mojave to a 2022 Macbook Air with Monterey. I also downloaded Grow Together.

For some context, I bought a new Mac early this year. Prior to that, I ran The Sims 4 on my previous 2015 Macbook Air with macOS Mojave to no issues. My new 2022 Macbook Air is running Monterey. This is the first time I've booted up The Sims since buying my new Mac. At the same time, I also bought Growing Together to use for the first time. Only other EP is Seasons, but I do have Romantic Garden Stuff.

Like two minutes into playing my old save game, something odd happens—all my sims freeze and the game quits. After reattempting several times to the same problem, I notice the game always freezes at 6:33am in-game time.

After going through all other solutions to no avail (uninstalling, reinstalling, removing the save games, letting a new The Sims 4 file be created, removing all CC content (which is just MCCC), I tried one last thing—playing with another household in the same save game. The clock miraculously ticked past 6:33am. Yay! And upon moving back to my usual household, I could play the game as normal. I did not put my mods back in, just in case.

But then... tragedy struck! At 6:33am the next in-game day, the exact same thing! Crash! Obviously I can do the same trick again, but I'd really rather avoid having to switches households until the end of time. Does anybody have any ideas?

I can provide the crash report if it's helpful? (Sorry, I'm a complete novice at technical stuff. I'm just here to play my little dollhouse simulator. TT_TT )

  • Mosstail's avatar
    Mosstail
    2 years ago

    You were correct that there was an object issue!

    In the lot's garden is a Fountain of Gluteus Maximus from the Romantic Garden Stuff pack next to a Sprinkle-O-Matic 2001 from Seasons. Attempting to delete or move the sprinkler resulted in a game crash. By deleting the fountain first, I could safely remove the sprinkler, and the game continued as usual. All fixed! Thank you!! :D

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  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @Mosstail

    This is only happening with one particular household?

    Could you copy/paste the contents of the most recent lastCrash file in your Sims 4 folder. Just take out the XML on the first line.
  • Mosstail's avatar
    Mosstail
    2 years ago

    Yes, that's right, just one household. Here are the contents of the most recent lastCrash file:

    <? version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>aa0222bd4be9468d64cf66c6</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2023-08-06 10:12:27</createtime><buildsignature>Local.Unknown.Unknown.1.99.305.1220-1.300.000.168.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x4128</categoryid><stack> 0x4128 0x59a644 0x59a7ac 0x5991d8 0x598cd0 0x588134 0x5bfa50 0x582968 0x581fe0 0x5caef0 0x139ca0 0x726c 0xd85b80000000208c</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 2885.95<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 10,5,124,53512<br />Modded: False<br />SystemInfo: Mac OS X Version 12.5.1 (Build 21G83) GPU: Apple M2 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br />(baseaddr) 0x18ba17000,'libsystem_platform.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x126a3c000,'Simulation.dylib' 0x18b9fd000,'libsystem_pthread.dylib' 0x18b9fd000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @Mosstail

    Thanks. Could you upload your save to a file sharing site and DM me the link so I can test it in my game?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @Mosstail

    Thanks for the save 🙂 It crashed for me at 06:33 too but what did work was moving the household to a different lot. Perhaps there is an object interaction issue? You could try uploading the lot and household to your Library and then placing them back in the game to see if that clears it.
  • Mosstail's avatar
    Mosstail
    2 years ago

    You were correct that there was an object issue!

    In the lot's garden is a Fountain of Gluteus Maximus from the Romantic Garden Stuff pack next to a Sprinkle-O-Matic 2001 from Seasons. Attempting to delete or move the sprinkler resulted in a game crash. By deleting the fountain first, I could safely remove the sprinkler, and the game continued as usual. All fixed! Thank you!! :D

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago

    @Mosstail

    Super! Well done on finding the object causing this. I wonder if it’s ever been noticed and reported previously? Might be worth checking the bug forum. I’m going to load it up again now and test too 🙂

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    @Mosstail Your thread has been moved to the bug forum so would you mind filling out the template ?

    Just  edit your post and add the following info to your post.

    Product: The Sims 4
    Platform:
    Which language are you playing the game in? 
    How often does the bug occur? 
    What is your current game version number? 
    What expansions, game packs, and stuff packs do you have installed? 
    Steps: How can we find the bug ourselves? 
    What happens when the bug occurs? 
    What do you expect to see? 
    Have you installed any customization with the game, e.g. Custom Content or Mods?
    Did this issue appear after a specific patch or change you made to your system? 

  • Mosstail's avatar
    Mosstail
    2 years ago

    Thanks very much for moving this! I have added the form to the top of my post 🙂

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