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There's a different but possibly related issue here at present too
https://answers.ea.com/t5/Bug-Reports/Can-t-pay-bills/m-p/13769123
Was $71 the amount of the previous round of bills at their old residence that they received but were unable to pay?
Are they living in a residential lot, apartment, residential rental, or did you try them all?
Does the current amount of bills (16,231) stay there in red forever, or does it ever get added to the unpaid bills total?
Sometimes issues like this are related to one sim being corrupted somehow-- you could try splitting out each member of the household in turn and see if it works with one of them out-- then try either re-adding the corrupted one or saving to library and then adding them from there (you'd have to re-establish relationships if you did that).
the unpaid bills amount has been increasing!
i'll try moving them one at a time and see if that helps at all
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