Forum Discussion

KittyCat7480's avatar
KittyCat7480
5 years ago

[XB] Loading Screen Frozen When Trying To Start Game

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1....
PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
5 years ago

Can everyone still having this issue please try to go offline to start their game. Make sure your console is set to home so your DLC loads while offline.

  • Deactivate/Reactivate your Device as Primary/Home XB 
Uninstall and Reinstall the Game. 
 
Spoiler
Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
  1. Press the Xbox button to open the guide, then select My games & apps and then Games.
  2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.
 
SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
5 years ago

Marked as Solution for Visibility. This is still an open issue.

Hello.

Here's another workaround you can try for this issue:

1. Go to Manage Game & Add-ons > The Sims 4 > Saved Data
2. Delete Reserved Space
3. Launch Sims 4 again

If that doesn't fix it, you can try the steps to "Physically power cycle the console" on this page: https://support.xbox.com/en-US/help/hardware-network/power/restart-or-power-cycle-console

And if that doesn't fix it either, you can try re-installing Sims 4 and all DLC packs.

If none of the above fixes it, then something else is going on.  The team has not been able to reproduce the issue being described on this thread, but is continuing to look into it.

EDIT by crinrict: Added solution banner

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This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,620 PostsLatest Activity: 3 years ago