No, not a mix up.
Again, multiple soulmates do Not appear on our game, on any save file. Soulmate pops up only once, and at best is buggy. Also, it does not always appear as soon as your get friendship and romance up all the way. It’s been this way since we first bought the game (disc, Sims 4 + Cats & Dog version).
@OmoskyI don’t know how it works on Xbox, but is there an option to repair the game? (That’s an option on PC.) If that options exists, have you tried it?
On computer it’s possible to have several soulmates, and the soulmate status can disappear.
