Forum Discussion
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.26
What expansions, game packs, and stuff packs do you have installed? all
Steps: How can we find the bug ourselves? go into build mode and change the lot to ‘restaurant’ to enable restaurant options, go to employee uniform section and edit outfit through CAS, then try pressing down on the left joystick (to enable list of controls) and it should be showing a blank controller. When exiting CAS, the LB and RB will no longer work.
What happens when the bug occurs? LB and RB are no longer functional, all controls are erased from control window
What do you expect to see? I expect to see the buttons working as intended, they don’t work in any aspect of the game after entering CAS through build mode.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. This began after the latest update
Original post: “Okay so for some reason they updated the window for the lot settings, you now have to press LB or RB to navigate through them.The only problem with that is, as soon as you go in to customize uniforms (retail, vet, restaurant etc.) when you come back to build mode, the buttons no longer work, so you’re forced to restart the entire game just to get the buttons to work again as they now don’t work in build mode or even in game. Is anybody else having this problem so far? It’s been happening since yesterday but i figured it might be fixed with the addition of the eco living pack but no, it’s actually really annoying if you like to customize worker attire like i do. Also, not only do the buttons stop working, if you click the joystick down to view the controls they completely disappear! It just shows my controller but with no button functions like what the hell??”
Edit By Crinrict: Added Tag to Title, Adjusted Title, Added Base Game Version Number
- PoptartJuniper6 years agoHero (Retired)
I am able to duplicate this issue on PS4.
I used a residential lot, placed a restaurant from the library, changed the lot type to restaurant, edit the chef outfit.
I used a residential lot, downloaded a restaurant from the gallery, changed the lot type to restaurant, edit the chef outfit.
I used a residential lot, changed the lot type to restaurant, edit the chef outfit.
Once in the CAS, the menu controls are blank.
Upon saving and exiting the CAS, the left and right button/bumper buttons no longer function in build mode. They work in Live mode, but if you go back into build mode they still don't function.
Empty Control Menu.
.
I have an up to date game, and all packs.
- 5 years ago@PoptartJuniper That’s what I’m seeing to and that just happened to me today like Everything was fine yesterday
- 5 years ago@PoptartJuniper But I’m on Xbox
- 6 years ago
@kayrae32 wrote:Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.26
What expansions, game packs, and stuff packs do you have installed? all
Steps: How can we find the bug ourselves? go into build mode and change the lot to ‘restaurant’ to enable restaurant options, go to employee uniform section and edit outfit through CAS, then try pressing down on the left joystick (to enable list of controls) and it should be showing a blank controller. When exiting CAS, the LB and RB will no longer work.
What happens when the bug occurs? LB and RB are no longer functional, all controls are erased from control window
What do you expect to see? I expect to see the buttons working as intended, they don’t work in any aspect of the game after entering CAS through build mode.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. This began after the latest update
Original post: “Okay so for some reason they updated the window for the lot settings, you now have to press LB or RB to navigate through them.The only problem with that is, as soon as you go in to customize uniforms (retail, vet, restaurant etc.) when you come back to build mode, the buttons no longer work, so you’re forced to restart the entire game just to get the buttons to work again as they now don’t work in build mode or even in game. Is anybody else having this problem so far? It’s been happening since yesterday but i figured it might be fixed with the addition of the eco living pack but no, it’s actually really annoying if you like to customize worker attire like i do. Also, not only do the buttons stop working, if you click the joystick down to view the controls they completely disappear! It just shows my controller but with no button functions like what the hell??”
Edit By Crinrict: Added Tag to Title, Adjusted Title, Added Base Game Version Number
This is an issue for me as well on Xbox One S. I am always forced to close the game and reopen the game as the blank controller screen is glued to my screen when this problem occurs. - 6 years ago
I have now also found that if you open the mailbox and vote for community action, the buttons disappear from the menu again except now it’s ONLY the bumpers working, i can press start to save and then the joystick works in the start menu but not in game similar to the restaurant bug but with different buttons not working
- 6 years ago
I have the same issue. I was playing and building lots and I tried to give these lots traits in the upper left corner. But when I tried to switch to the trait section via RB button nothing happened. And there is no cursor option available to open this. I turned of the console, plugged it out and restarted it. After that I tried to use a different controller. Did not help. I updated the controller firmware and tested the buttons. They all work fine but as soon as I switch back into sims 4 the only button that doesn’t work is RB. It is definitely not a hardware problem and has something to do with the game/software. I have this issue since a couple months but since the last update it got unplayable.
- 6 years ago
exactly the same thing is happening to me on PS4.
July 27, 2020
- 6 years ago
Has anyone figured out the solution yet,?
- 5 years ago
Has there been a fix for this yet?
- MzMelonz5 years agoSeasoned Ace
I am on Xbox and have been having this issue for a while on and off. It appears that when I download content from the online gallery that is slightly currupts the game. My gamer boyfriend sort of schooled me to the fact that when you download this type of content that you will also need to uninstall and reinstall the game everytime. I have found this to be true because the latest issue of this happenening came after I added new lots to my gallery and worlds. I have already uninstalled and reinstalled but haven't played yet. This has worked to fix the issue in the past, I will come back to comment if IT DOESNT work.
- MzMelonz5 years agoSeasoned Ace
I said I'd be back if it didn't work... it didn't 😢
- cozybunnyxo5 years agoSeasoned Hotshot
Yeah, I hadn't downloaded any content from the gallery. These were restaurant I built myself but didn't have my Sim own.
About The Sims 4 Bug Reports - Archive
Community Highlights
Recent Discussions
- 2 days ago