Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.69.59.1020What expansions, game packs, and stuff packs do you have installed? All of themSteps: How can we find the bug ourselves? Go into build mode and select Top Down View. Click on the Zoom Out or Zoom In buttons.What happens when the bug occurs? No matter which Zoom button you click on, it zooms in to the closest image.What do you expect to see? Incremental zoom in or zoom out, like you get with the Z and X keys on the keyboard.Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.Did this issue appear after a specific patch or change you made to your system? YesPlease describe the patch or change you made. I installed Snowy Escape. I used the buttons all the time so I'm pretty sure this started with Snowy Escape.

@Sssimsara Tested this in my game and it works fine for me.What kind of keyboard layout are you using ?

I am using a laptop with Windows 10 installed.

@Sssimsara But what's your Keyboard layout ? US QWERTY ?

HI @Sssimsara Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199 You won't loose anything. Just make sure to not delete any files and make a backup. After renaming, repair your game by right clicking on the game in Origin. Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back. Options.ini (or just re-set all your settings manually) Tray Folder Screenshots/Videos/Custom music Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it) Custom content like clothing, hair, skins, make up .... ConfigOverride, if you have your own configuration files. Mods (one by one, making sure they all still work) The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Zoom In/Zoom Out buttons not working in Build Mode Top Down View

17 Replies

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crinrict
Hero+
5 years ago
@Sssimsara Tested this in my game and it works fine for me.

What kind of keyboard layout are you using ?
Sssimsara
5 years ago
I am using a laptop with Windows 10 installed.
crinrict
Hero+
5 years ago
@Sssimsara But what's your Keyboard layout ? US QWERTY ?
Sssimsara
5 years ago
Yes.
crinrict
Hero+
5 years ago
HI @Sssimsara

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)

Tray Folder

Screenshots/Videos/Custom music

Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)

Custom content like clothing, hair, skins, make up ....

ConfigOverride, if you have your own configuration files.

Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Sssimsara
5 years ago
I reset the game several times and got the same error. I moved to different houses and it made no difference. I wasn't able to repair the game in Origin. That option was grayed out.
crinrict
Hero+
5 years ago
@Sssimsara You need to close the game for a repair
Sssimsara
5 years ago
I appreciate your help. I repaired the game, but it didn't fix the issue.
crinrict
Hero+
5 years ago
@Sssimsara Do you only have issues in build mode top down or any other modes as well ?
Sssimsara
5 years ago
Just top down. Everything else in build works just fine.