What CAN be done to fix TS4?

I think it would be in the game's best interest if they were: to randomly select actual simmers, have them agree and sign a non-disclosure agreement, let them test out expansions & game packs (for free, obviously) ahead of time, and report back on what works/doesn't work. Having the random simmers would give them a chance to know what the general community would want and it would give the community a better shot at being heard. The gurus can only read so many posts.