Re: Deck the Palms event missing in-game and can't claim rewards

All we had to do was log in and hit claim. It's the easiest event ever with great free gifts. Complaining about free gifts is ridiculous. Besides it's not over if you've claimed a few there's enough time to get more of them. There aren't any hoops this time. I honestly like the little adventures they usually have during these events, but I'm not complaining that this time is just claiming free stuff without an adventure attached.

They gave a warning early in the event timeline, that stated to get all the rewards, you would need to log on no later than January 4th. While I have understand your frustration, it isn't tragic that you are missing content that was free for a limited time.

A warning doesn't change vacation dates.

At least with quests you could so them all in one go usually. So 2-3 days at the end like I have now would be doable.

I know, the change has caught out many ☹️ there’s loads of people on Reddit complaining too 

The warning was sufficient. Just because you disliked it doesn't change that aspect. Btw, the only reason the other quest events were extended, was because they did not work properly for some users. The login in event worked as intended.

The big problem with this specific event is a lot of players may not even had 'access' to login to their ea account during this busy seasonal period due to travel & family obligations where commitment dates cannot be changed to workaround this restrictive event schedule. EA chose a very poor time period for this event.

To get all, you just needed to start by January 4th. That is WELL AFTER the "seasonal holiday" excuse ALL those complaining continue to spew.

Seasonal period is subjective, particularly by region. For example, some businesses have a holiday shutdown period until the end of second week of January.

Seasonal period lengths differ for opposite regions e.g. Australia has a longer break due to being summer time, whereas in America the seasonal period is shorter due to being winter. In this instance, the reward event has alienated some regions due to the differing seasonal periods.

The "Login" event started December 16th. That gave 5 full weeks for it. It was really only took 8 days to log into the game. They even communicated that it wasn't one of those in-game chore list events. I don't pay much attention to the social media platforms that the Sims devs use to communicate to players. I also had a "busy" holiday season, but I don't get FOMO. Much of the free items are bloatware. Btw, I didn't even play the game during most of the login event time. I was happy there wasn't a pointless chore list in the upper left corner of my screen.

Nikkision​ This comment is incredibly tone deaf and frankly, rude. There were a lot of reasons people couldn’t log in. They might have been traveling without their computer/console, I saw someone who was sick and couldn’t get in, others had holiday obligations, others were busy parents, some had school, and so much more. Just because it worked for you doesn’t mean it was easy for everyone else.

Raini2727​ They are just being like that cause they got the items, other way would they would be complaining too. We can only hope the sims team see that many were not able to complete the event and they extend it. People have been having issues unlocking the items too 

If you have a trusted friend you can ask for their help. Remember to change your password once they helped claim the reward events.

Great suggestion! Unlike pc players who can use the reward unlocker, this may be a helpful workaround for console players.

I logged in several days in the event not knowing there was an event even going on because I didn't get the pop up at all (for those of you saying it was well notified- bc I had *no clue*). I was made aware about the event because I heard a youtuber mention it in passing and had to go find out why mine wasn't showing up. Idk then once I got it to work there have been days I logged in and still didn't get any rewards as if my log in didn't count? I feel like this was still buggy and not sufficient, surely I wasn't the only one that happened to. This was, as others put it, a poor timing for the event as this type of log in event, as well. I agree, a log in event is easy- you literally just have to log in. They obviously have a good amount of simmers upset, extending the event itself would literally hurt no one and may help relieve some of the feelings the community is having. Is it the best solution- possibly not- but its an option that they have provided in the past. It hurts not a single player who already finished the event, just allows more individuals to do so. I, for one, would actually think it could be really cool, for people who maybe never played before or missed the chance to do previous events before, in a scenario type gameplay that could unlock those rewards down the line, but thats another, possibly controversial, topic all together. 

The sims team are looking at this post

https://forums.ea.com/discussions/the-sims-4-gameplay-en/deck-the-palms-event-missing-in-game/13071890?topicRepliesSort=postTimeDesc

I somehow missed the info. Might also be due to not being into the Sims 4 as used to be. Precisely because this kind of things pushed me away from the game. That and in game ads.

And yeah login event during the holidays where everyone have something else to do? Seriously?

I saw a .package-file online that has limited event items, so I hope it will also work for this one when I get home. That could be a possibility for PC players.

It isn't rude to say the event worked as intended. I also had a very busy holiday season since Thanksgiving until after New Years, since I am in the USA. I just happen to log in on January 3rd, when I learned that people needed to do so by the 4th to get everything. I also don't get FOMO like others seem to have. The event had so many SpongeBob content leftovers, which I didn't need in-game. The only thing I wanted was the house for books to put in public area of my save. Those are popular where I live.

I’m the exact same so frustrated with the change, a limited time event that’s been the same for years and they change it out of nowhere. I was out of town visiting family over Christmas as a lot of people were and come back to this. Plus the game was down for the most part of two days with some outage then there’s been bugs this week. I pray they extend it since they changed it this year for the first time. Please EA and Sims team I need to collect it all, for my mental healths sake please I beg 🙏🏼 ❤️

Is getting free digital items really so important when you got to have multiple vacations instead? /gen

Same. Please extend the event.

I didn't get any notifications when the Deck The Palms Login Event started, even though I had the EA app open every day and I don't use social media. I only got the notification (08-01-2026) that the event ends on January 13th. So I've only had 5 days to log in and claim gifts.

Please extend the event.. it wasn't even commiunicated the type of event it is. 

it hasnt work as intended. many users (myself included) have had issues with it not appearing or properly unlocking with the SIms event rules in mind.