Forum Discussion

Seasoned Ace

11 years ago

Deformed Baby Bug Thread - Linked to Sims 4 Bug Thread. Update: 20140905 PATCH FIX!

http://oi41.tinypic.com/2lcn3oo.jpg The Sims 4 Patch Notes NEW - Update: 9/5/14 Bug Fixes / Issues: It has been brought to our attention that some of our cute and adorable babies have had dif...

blunote00

Seasoned Ace

11 years ago

"misselleau76;12560216" wrote:
.> @blunote00 said:

> misselleau76 wrote: »

>

>

>

> Only card I see on the GraphicsCard.sgr file is the following:

> card 0x1298 "GeForce GT 720M" $cardLevelMedium $resolutionMedium

>

> If you set the card correctly in the NPC,

> 1) Is the Nvidia GPU Activity icon showing in the system tray when you run the game?

> 2) Did you log out and back in?

Yes it does, and yes I did, re-started the game a few times, to make sure.

And this card isn't showing under the graphics on the config.log file?

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Update: 20140905 PATCH FIX!","id":"message:2094895","revisionNum":1,"repliesCount":167,"author":{"__ref":"User:user:167712"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-gameplay-en"},"conversation":{"__ref":"Conversation:conversation:2094895"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2094895"},"body@stripHtml({\"truncateLength\":200})":"http://oi41.tinypic.com/2lcn3oo.jpg The Sims 4 Patch Notes NEW - Update: 9/5/14 Bug Fixes / Issues: It has been brought to our attention that some of our cute and adorable babies have had dif...","body@stringLength":"9927","rawBody":"http://oi41.tinypic.com/2lcn3oo.jpg
The Sims 4 Patch Notes

NEW - Update: 9/5/14

Bug Fixes / Issues:
It has been brought to our attention that some of our cute and adorable babies have had difficulty expressing themselves without… well… distorting. There was an issue with some integrated chipsets causing the poor little ones to appear in their own “unique” way. We have corrected the problem and pulled everyone back together. Thank you for helping us identify, and track down this issue.

http://oi59.tinypic.com/102v3ol.jpg
Note: Ceejay tested the fix and it worked for her. Everyone needs to install the patch distributed via Origin regardless if you have the DD or Disc version of the game.

http://oi41.tinypic.com/2lcn3oo.jpg

This thread has been created to gather information on those that are having the deform baby bug. Most issues we have seen have twin births, but it can happen with a single birth as well. However, if you have the bug regardless of twins or a single births post all of your information.

1) Please post your DxDiag reports. We must have this information!

How To:

Option 1) Hit Windows Key + R to open the RUN box. Type in dxdiag and let it run (run in 64-bit if you have a 64-bit rig). Save the information as a text file to your desktop. Then cut/paste the information from the text file into a post here.
Note: If you're running Win 8 or 8.1, the report is too big to put in one post. You'll have to break the report into sections.
Please post between Spoiler tags.

Option 2) Post your DxDiag report at pastebin.com instead of the thread with a link to the report. Saves a lot of room.

Exception to the above are those that cannot post links. Only post the Display Devices and System Devices sections.

2) Digital Download or Disc version

3) Single birth or Twins.

4) Attach an image if you have them.
(Some are not able to attach an image due to not having earned privileges).

5) Graphics driver version. NEW: 9/3/2014 - Added at the request of Crinrict.

Crinrict will link the bug thread to this thread.

http://oi41.tinypic.com/2lcn3oo.jpg
UPDATE: 2014-09-03 11:46 CST AM
ANALYSIS!!! ...is (below)

Minimum System Requirements
PROCESSOR: (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent)
VIDEO CARD: 128 MB of Video RAM and support for Pixel Shader 3.0.

http://oi39.tinypic.com/33w9stj.jpg
IMPORTANT INFORAMATION:
The issue is any Intel Graphics Card whether it's a laptop or desktop. They're all onboard/integrated.

I have rarely seen (looking at I don't know how many DxDiag reports), an Intel Graphics Card that meets the following...

VIDEO CARD: 128 MB of Video RAM and support for Pixel Shader 3.0 or 2.0

Any Intel Graphics card with 128 MB VRAM (is an exception)

99.9% of them have 64 MB, 32 MB, or 0 MB of Virtual RAM aka VRAM.

This is why the Intel Graphics Cards should have never ever been placed on the games Minimum System Reqs.
They aren't meant for gaming and the same goes for Discreet, it's just a fancy way to say onboard/integrated.

http://oi39.tinypic.com/33w9stj.jpg
ANALYSIS!!!
Basically, there are two issues involving Intel HD Graphics here.

1) Any Laptop or Desktop Intel card that is below the Min Syst Reqs of 128 MB of Video RAM.

2) Any Laptop that had dual graphics mix of Intel HD Graphics and either AMD/NVIDIA dedicated cards.

In all these cases, (like always) the Intel integrated card will always be the default under Display Devices on the DxDiag Report. If there is a dedicated card it will list under System Devices. Users will have to manually assign their dedicated card via AMD Catalyst Control Center or NVIDIA Control Panel depending on the card. See - Sims 4 and Switchable Graphics: How to (Nvidia & AMD)

However, depending on the Intel card they have in combo with the dedicated the game may still not recognize their dedicated card and default to the Intel.

Here is a list of all the Intel HD Graphics cards for both Laptop and Desktop
Ref: (Link to Game Debate)

LAPTOP GRAPHICS CARD - INTEL HD GRAPHICS

HD Pentium P6000\tJun-2010
HD Pentium P6100\tSep-2010
HD Pentium P6200\tSep-2010
Intel HD Graphics 2000 Mobile\tFeb-2011
Intel HD Graphics 2500 Mobile\tApr-2012
Intel HD Graphics 3000 Mobile\tFeb-2011
Intel HD Graphics 4000 Mobile\tMar-2012
Intel HD Graphics 4200 Mobile\tJul-2013
Intel HD Graphics 4400 Mobile\tJun-2013
Intel HD Graphics 4600 Mobile\tMay-2013
Intel HD Graphics 5000 Mobile\tApr-2013
Intel HD Graphics Mobile\tJan-2010
Intel HD Graphics Mobile\tJun-2013 (Haswell)
Intel HD Graphics Mobile\tOct-2012 (Ivy Bridge)

DESKTOP GRAPHICS CARD - INTEL HD GRAPHICS

Intel HD Graphics 2000 Desktop\tFeb-2011
Intel HD Graphics 2500 Desktop\tApr-2012
Intel HD Graphics 3000 Desktop\tFeb-2011
Intel HD Graphics 4000 Desktop\tMar-2012
Intel HD Graphics 4200 Desktop\tJul-2013
Intel HD Graphics 4400 Desktop\tJun-2013
Intel HD Graphics 4600 Desktop\tJun-2013
Intel HD Graphics Desktop Sep-2013 (Bay Trail)
Intel HD Graphics Desktop Jun-2013 (Haswell)
Intel HD Graphics Desktop Oct-2012 (Ivy Bridge)
Intel HD Graphics Desktop May-2011 (Sandy Bridge)
Intel HD Graphics P3000\tApr-2011
Intel HD Graphics P4000\tMar-2012
Intel HD Graphics P4600\tJun-2013
Intel HD Graphics P4700\tJun-2013

http://oi41.tinypic.com/2lcn3oo.jpg

SimGuruMeatball September 2
I will forward this on to our tech people so we can see if we can figure something out to fix it.

NEW: 9/3/2014

\"SimGuruHydra;12569195\" wrote:
Hey all - thanks for bringing this to our awareness - the team here has identified the root cause of the deformed baby bug that some players are seeing. A fix is being worked on and will be patched to players as soon as possible.

You can continue to add your issues for analysis to this thread by following the instructions. I would assume the more information provided the better chance of possibly fixing the issue on the back end programming. Myself or someone from the (techie team on the forums) will try to analyze your DxDiag for you. Please be patient! We will get to them as soon as we can. ;)

http://oi41.tinypic.com/2lcn3oo.jpg
ADDITIONAL INFORMATION!
Graphics Driver Update Links (US only)
Always make sure your graphics cards drivers are up-to-date with the latest version.

Intel® Download Center -
http://downloadcenter.intel.com/default.aspx

NVIDIA Driver Downloads -
http://www.nvidia.com/Download/index.aspx

AMD Graphics Drivers and Software -
http://support.amd.com/en-us/download

NEW - Update from crinrict

crinrict 6:00 PM
I also had someone tell me they solved it by putting their computer in laptop mode. Maybe you could add that.

Example: Where to set game to Laptop Mode
http://oi61.tinypic.com/mtnj3r.jpg

Note: Just a word of caution.
I tried this on my gaming laptop (a high end machine), and had some weird things happen. I enabled then relaunched the game. My sim had guest coming over that would come inside the house, turn around to ring the bell/knock on the door. Also, my game got a lot darker.

I saved my game and disabled laptop mode. Relaunched the game and everything was back to normal. I'm not sure about this but it may be possible that laptop mode is only for low end and not high end laptops.","kudosSumWeight":1,"postTime":"2014-09-02T10:52:46.000+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":5,"currentRevision":{"__ref":"Revision:revision:2094895_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":18067},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"http://oi41.tinypic.com/2lcn3oo.jpg
The Sims 4 Patch Notes

NEW - Update: 9/5/14

Bug Fixes / Issues:
It has been brought to our attention that some of our cute and adorable babies have had difficulty expressing themselves without… well… distorting. There was an issue with some integrated chipsets causing the poor little ones to appear in their own “unique” way. We have corrected the problem and pulled everyone back together. Thank you for helping us identify, and track down this issue.

http://oi59.tinypic.com/102v3ol.jpg
Note: Ceejay tested the fix and it worked for her. Everyone needs to install the patch distributed via Origin regardless if you have the DD or Disc version of the game.

http://oi41.tinypic.com/2lcn3oo.jpg

This thread has been created to gather information on those that are having the deform baby bug. Most issues we have seen have twin births, but it can happen with a single birth as well. However, if you have the bug regardless of twins or a single births post all of your information.

1) Please post your DxDiag reports. We must have this information!

How To:

Option 1) Hit Windows Key + R to open the RUN box. Type in dxdiag and let it run (run in 64-bit if you have a 64-bit rig). Save the information as a text file to your desktop. Then cut/paste the information from the text file into a post here.
Note: If you're running Win 8 or 8.1, the report is too big to put in one post. You'll have to break the report into sections.
Please post between Spoiler tags.

Option 2) Post your DxDiag report at pastebin.com instead of the thread with a link to the report. Saves a lot of room.

Exception to the above are those that cannot post links. Only post the Display Devices and System Devices sections.

2) Digital Download or Disc version

3) Single birth or Twins.

4) Attach an image if you have them.
(Some are not able to attach an image due to not having earned privileges).

5) Graphics driver version. NEW: 9/3/2014 - Added at the request of Crinrict.

Crinrict will link the bug thread to this thread.

http://oi41.tinypic.com/2lcn3oo.jpg
UPDATE: 2014-09-03 11:46 CST AM
ANALYSIS!!! ...is (below)

Minimum System Requirements
PROCESSOR: (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent)
VIDEO CARD: 128 MB of Video RAM and support for Pixel Shader 3.0.

http://oi39.tinypic.com/33w9stj.jpg
IMPORTANT INFORAMATION:
The issue is any Intel Graphics Card whether it's a laptop or desktop. They're all onboard/integrated.

I have rarely seen (looking at I don't know how many DxDiag reports), an Intel Graphics Card that meets the following...

VIDEO CARD: 128 MB of Video RAM and support for Pixel Shader 3.0 or 2.0

Any Intel Graphics card with 128 MB VRAM (is an exception)

99.9% of them have 64 MB, 32 MB, or 0 MB of Virtual RAM aka VRAM.

This is why the Intel Graphics Cards should have never ever been placed on the games Minimum System Reqs.
They aren't meant for gaming and the same goes for Discreet, it's just a fancy way to say onboard/integrated.

http://oi39.tinypic.com/33w9stj.jpg
ANALYSIS!!!
Basically, there are two issues involving Intel HD Graphics here.

1) Any Laptop or Desktop Intel card that is below the Min Syst Reqs of 128 MB of Video RAM.

2) Any Laptop that had dual graphics mix of Intel HD Graphics and either AMD/NVIDIA dedicated cards.

In all these cases, (like always) the Intel integrated card will always be the default under Display Devices on the DxDiag Report. If there is a dedicated card it will list under System Devices. Users will have to manually assign their dedicated card via AMD Catalyst Control Center or NVIDIA Control Panel depending on the card. See - Sims 4 and Switchable Graphics: How to (Nvidia & AMD)

However, depending on the Intel card they have in combo with the dedicated the game may still not recognize their dedicated card and default to the Intel.

Here is a list of all the Intel HD Graphics cards for both Laptop and Desktop
Ref: (Link to Game Debate)

LAPTOP GRAPHICS CARD - INTEL HD GRAPHICS

HD Pentium P6000\tJun-2010
HD Pentium P6100\tSep-2010
HD Pentium P6200\tSep-2010
Intel HD Graphics 2000 Mobile\tFeb-2011
Intel HD Graphics 2500 Mobile\tApr-2012
Intel HD Graphics 3000 Mobile\tFeb-2011
Intel HD Graphics 4000 Mobile\tMar-2012
Intel HD Graphics 4200 Mobile\tJul-2013
Intel HD Graphics 4400 Mobile\tJun-2013
Intel HD Graphics 4600 Mobile\tMay-2013
Intel HD Graphics 5000 Mobile\tApr-2013
Intel HD Graphics Mobile\tJan-2010
Intel HD Graphics Mobile\tJun-2013 (Haswell)
Intel HD Graphics Mobile\tOct-2012 (Ivy Bridge)

DESKTOP GRAPHICS CARD - INTEL HD GRAPHICS

Intel HD Graphics 2000 Desktop\tFeb-2011
Intel HD Graphics 2500 Desktop\tApr-2012
Intel HD Graphics 3000 Desktop\tFeb-2011
Intel HD Graphics 4000 Desktop\tMar-2012
Intel HD Graphics 4200 Desktop\tJul-2013
Intel HD Graphics 4400 Desktop\tJun-2013
Intel HD Graphics 4600 Desktop\tJun-2013
Intel HD Graphics Desktop Sep-2013 (Bay Trail)
Intel HD Graphics Desktop Jun-2013 (Haswell)
Intel HD Graphics Desktop Oct-2012 (Ivy Bridge)
Intel HD Graphics Desktop May-2011 (Sandy Bridge)
Intel HD Graphics P3000\tApr-2011
Intel HD Graphics P4000\tMar-2012
Intel HD Graphics P4600\tJun-2013
Intel HD Graphics P4700\tJun-2013

http://oi41.tinypic.com/2lcn3oo.jpg

SimGuruMeatball September 2
I will forward this on to our tech people so we can see if we can figure something out to fix it.

NEW: 9/3/2014

\"SimGuruHydra;12569195\" wrote:
Hey all - thanks for bringing this to our awareness - the team here has identified the root cause of the deformed baby bug that some players are seeing. A fix is being worked on and will be patched to players as soon as possible.

crinrict 6:00 PM
I also had someone tell me they solved it by putting their computer in laptop mode. Maybe you could add that.

\"misselleau76;12560216\" wrote:
.> @blunote00 said:

> misselleau76 wrote: »

>

>

>

> Only card I see on the GraphicsCard.sgr file is the following:

> card 0x1298 \"GeForce GT 720M\" $cardLevelMedium $resolutionMedium

>

> If you set the card correctly in the NPC,

> 1) Is the Nvidia GPU Activity icon showing in the system tray when you run the game?

> 2) Did you log out and back in?

Yes it does, and yes I did, re-started the game a few times, to make sure.

And this card isn't showing under the graphics on the config.log file?

","body@stringLength":"755","rawBody":"

\"misselleau76;12560216\" wrote:
.> @blunote00 said:

> misselleau76 wrote: »

>

>

>

> Only card I see on the GraphicsCard.sgr file is the following:

> card 0x1298 \"GeForce GT 720M\" $cardLevelMedium $resolutionMedium

>

> If you set the card correctly in the NPC,

> 1) Is the Nvidia GPU Activity icon showing in the system tray when you run the game?

> 2) Did you log out and back in?

Yes it does, and yes I did, re-started the game a few times, to make sure.

And this card isn't showing under the graphics on the config.log file?

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