Forum Discussion

Seasoned Newcomer

Re: Error Code 102/122:502fc384

My Sims 4 game fails to load after i create a brand new sim. This started a couple weeks ago, but I knew the sims team had bugs to fix on Dec 2, 2025 so I figured it would be fixed by then. I just tried to get into and play, so far so good, until the error shows up again. I cannot play my game like this. I did screenshot the error so if EA or the Sims team wants to fix it, they can. I'm not going to go through a 50 step process of trying to fix it on my own, this hasn't happened until a couple weeks ago so I know its not me.

5 Replies

crinrict
Hero+
3 months ago
Is this with or without mods. This error has been mod related in the past and the team is not responsible for issues caused by mods
Lupinus_DH
Seasoned Newcomer
3 months ago
its not my mods. i never downloaded any new mods before this error started. the mods i have work fine without issue. and again, i never downloaded any new mods right before this error occured
Lupinus_DH
Seasoned Newcomer
3 months ago
i even went and turned off my mods completely, and the error still showed up. i even moved all of my mods to a diff folder and that didnt fix it either.
Lupinus_DH
Seasoned Newcomer
3 months ago
ived used the mods months before this error occurred, so if the error is mod related, the only thing i can think of is when they updated the sims now something in the update conflicts with whatever mod i have
crinrict
Hero+
3 months ago
Hi Lupinus_DH

mods get outdated with patches.

Please try the clean folder approach described here: 📓[GUIDE] Clean User Folder Approach | EA Forums - 12690428

If you continue to have issues on that save, please post any LastExceptions you get. You need to either copy/paste the content or upload it to a third party site.