[CURRENT ISSUE] [LBMBLE] Gnomes trying to fix message

lminor2001​ There is a thread on this, but it is for PC. You may want to check if any of the suggestions there are useful to you? Lady Bridgerton event not registering log-ins | EA Forums - 13402890
You may want to see if there is any console-specific equivalent you can try and check in the console area of the forum: https://forums.ea.com/category/the-sims-4-en/discussions/the-sims-4-technical-issues-consoles-en

Hi lminor2001​ 

that's a fairly common message for console unfortunately. Seems to occur for a lot of the events. Did you have any issues in the past ?

Since you're on Console, I'm not sure how to help tbh.

That’s actually the same message I had on Mac, which I fixed by restarting the EA App. That fix doesn’t really apply directly for console, unfortunately. Maybe just restarting the PlayStation, or logging out and back in to the EA account?

the new masquerade ball login event is not working for me. I can see it on the home page, but when I go into the game and try to access it, it does not work it just says the gnomes are trying to fix it. I am online so I do not know why it's not work, I've tried reloading the game and my pc ,nothings working

I’m having the same exact issue on my Xbox but I haven’t figured out how to fix it. If it’s a bug with consoles in general it might take a while😭

I have been logging in each day, for the past three days. My log ins ARE being registered. It says I'm at check in three of three. However, I have never, not once, had the items be not greyed out, saying that I can't claim them. And in gameplay I'm getting the "Gnomes are trying to fix the failure message" when I thought this was ONLY supposed to be a log in event?

Sometimes I'll even see text under the event button on the home screen that'll say to claim the item. Today it said something about clicking to claim the Midnight Chime Clock, but I'll click that and nothing changes. I can't claim it, and they don't show up in the build/buy catalog either.

I have used mods before, but all are disabled from my game and I don't understand what's causing this. I've closed my game. Closed the whole EA app. Signed out and back in. And also turned my computer off and come back the next day. None of these have fixed the problem. I'm on PC.

Hi whydidntyousayso​ TheEtherealElf​ 

I merged your post with the existing thread for this.

What security software are you using ?

Can you try restarting EA app and if that doesn't work, reinstall it ?

HI thank you for your help I restarted EA and also signed out and then signed back in and that got it to work!

I've encountered the same issue on PC. I can't even open the event page. When I click the EVENTS button on the home page, the screen just flashes once as if a window is going to pop up but closes right away. I suppose it is the event window, because I can see the close button in the top-right corner the moment it flashes.

Also, all items in the Gallery keep loading and eventually turn into red X. I've also found that the game launching speed becomes much slower than before.

All these issues started after the latest update. I wonder if they are related? I have tried removing all mods, verifying game files on Steam, clearing cache, logging out and back in to EA account, adding all related executable files into the whitelist, and turning off all firewalls and antivirus. But the issues persist.

HI ZWDZWT​ 

That very much sounds like antivirus. What are you using and what did you turn off ? It's not safe to turn off firewalls and antivirus programs so it's best to turn those back on and check the settings instead.

Can you post a screenshot of where you added the exceptions ?