Re: Happy Home Login Event not appearing on Main Menu
I have logged in every single day since this was announced and have NEVER had a Freezer Bunny tile. I have not been able to claim ANY rewards. Every single day I have done all of the following:
1) Started up my game normally (with Mods)
2) Disabled scripts and then disabled Mods
3) Exited game
4) Removed Mods folder from my Sims directory, cleared out cachestr folder, removed localthumbcache file, cleared out onlinethumbnailcache folder, removed Saves folder from my Sims Directory
5) Restarted Sims 4 = STILL NO FREEZER BUNNY
Of note: I am in Canada. Also, the EA App has been completely broken for weeks. It doesn't display any of my games in my Library (screen is just blank), nor does it display any of the cover art in the Installed Games section (just shows pulsing dark grey squares). I am unable to buy any DLC from the EA App directly; the only way I was able to buy the last two kits (Riviera Retreat and Cozy Bistro) was to buy them directly from within the Sims 4 Main Menu, and the transaction was incorrectly executed in USD when it should have been CAD (since my location is Canada on my account and past DLC transactions have always been in CAD.) I have also tried doing the "Restart App" and "App Recovery" options in the EA App menu, and also tried uninstalling and reinstalling, none of which resolved the EA App issues.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.107.151.1020 DX9
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Attempting to collect daily awards
What happens when the bug occurs? No Tile presented on Main Menu. No mention of the Rewards at all.
What do you expect to see? A tile on the Main Menu that allows me to collection the Rewards from the "Happy Home Login" event.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes, but have fully removed everything every day to try and make the tile show up. Daily routine has been:
1) Started up my game normally (with Mods)
2) Disabled scripts and then disabled Mods
3) Exited game
4) Removed Mods folder from my Sims directory, cleared out cachestr folder, removed localthumbcache file, cleared out onlinethumbnailcache folder, removed Saves folder from my Sims Directory
5) Restarted Sims 4 = STILL NO FREEZER BUNNY
Did this issue appear after a specific patch or change you made to your system? I have automatic updates turned on in the EA App.
