EA Staff(Sorry for the delayed response)
Nothing in your list would seem to be problematic I think, unless maybe if you're running Roblox player at the same time as Sims 4.
If you're not doing that, then maybe the issue is caused by your graphics card not supporting Windows 10.
First, I thank you so much for looking into this for me. You have no idea how much I appreciate it.
Additionally, as far as I know Roblox and Sims 4 are not running at the same time but I will pay attention to that next time. After researching along with the help of the support team, I personally believe that the issue is just an incompatible graphics card. I'll look into that eventually.
Again, I thank the team for the assistance. HAPPY HOLIDAYS!!
Nickkie
#nickkieandcoa
I reset the Sims 4 folder using instructions for another issue and it worked perfectly. My sims pictures appear in full detail and all has been restored in my sims life. If this issue arises with another simmer this could be a viable solution. I included this link that I used below.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
Thank you all for the continued assistance - I appreciate it so very much.
Happy Holidays!!
Nicole
EA StaffOh, that's good news! Happy Holidays to you as well!
