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Repairing the game may help.
If the issue remains, try resetting your sims 4 folder, and testing in a new save game without putting back any of your data in the sims 4 folder and test to see if the issue occurs in that new save game also.
https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/