Forum Discussion

Hero

Re: Sims 4 headless male sims?

@megangreengirl Sorry for your frustration. Unfortunately, just removing the CC and not also removing the Mods and the cache isn't complete enough to eliminate the possibility that any of the Mods, CC, or cache left after removing them is causing the issue.

In order to see if any of them is causing the problems, please do the following in this order without skipping any steps, even if you’ve done some of these steps already:

Exit your game then exit Origin. Drag the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the localthumbcache.package file in your 'The Sims 4' folder. (When you restart the game it will automatically create a new Mods folder.)
Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).
EDIT: I edited in this step as a correction for accuracy should others reference this set of directions:
Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ].
* If you’re on PC, make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).
* If you’re on Mac, the repair in Origin will only repair your base game. Learn why and how to repair your DLCs (Expansion Packs, Game Packs and Stuff Packs) at this link: https://bluebellflora.com/2020/06/17/repairing-sims-4-packs-in-origin/

Do not re-add any of your Mods or CC at this time. Please then restart your game and do not enter your previous game-save but begin a new game. See if the issue is present in this new game-save.

If this fixes the issue you can re-add your Mods/CC one at a time to see which were conflicting with the function/causing the glitch - but do not re-add the old Resource.cfg file from the old Mods folder, as it is possible for it to have become corrupted. If you have a lot of Mods or CC you can do so by via the 50/50 method.

6 Replies

megangreengirl
Not applicable
6 years ago
Thanks so much for replying. but it actually didn't work ☹️. and also my friend had the same glitch and she doesn't have any cc or mods. But i am thinking its a pack glitch,because me and my friend have almost the same packs ( like all the same stuff and game packs and almost all the same expansions) and i looked my problem up and NO one seemed to talk about it or address it or ask about it ( at least where i was looking)
SheriGR
Hero
6 years ago
@megangreengirl I was having a 'chat' with another player earlier today about the fact that a large 'library' (thus tray folder) can sometimes cause issues. Do you and/or your friend have a large tray folder? If so you could try saving the current tray folder in a safe place, then reduce the amount of items in the library/tray folder, and see if the issue is still there.

Thread about that issue: https://answers.ea.com/t5/General-Discussion-Feedback/CC-hair-line-glitch/m-p/9326675#M33983
SheriGR
Hero
6 years ago
@megangreengirl Are you by chance on Mac? If you are, on the directions I gave above please see that I have added an additional section to address Mac, as seen in this step of the directions (on running the game repair). If you are on mac I would recommend trying the directions again and including this step as well:
Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ].
* If you’re on PC, make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs).
* If you’re on Mac, the repair in Origin will only repair your base game. Learn why and how to repair your DLCs (Expansion Packs, Game Packs and Stuff Packs) at this link: https://bluebellflora.com/2020/06/17/repairing-sims-4-packs-in-origin/
megangreengirl
Not applicable
6 years ago
No I'm not in mac but thanks for the heads up I really do appreciate it! 😳❤️
SheriGR
Hero
6 years ago
@megangreengirl You're very welcome! 🙂
Another thing you could try (a 'reset' of your game):
Exit your game and Origin.
Move your ‘The Sims 4’ folder ( Documents > Electronic Arts > The Sims 4 ) to your desktop. (Save this “The Sims 4” folder for reference.)
Then start the game, and a new ‘The Sims 4’ folder will be created by the game.
Exit your game and Origin.
Re-add a copy of the ‘options.ini’, ‘screenshots’ folder, ‘saves’ folder, and ‘tray’ folder from the “The Sims 4” folder on your desktop into your new “The Sims 4” folder ( Documents > Electronic Arts > The Sims 4 ). Replace/overwrite the newly generated files/ folders with the old files/folders from the desktop “The Sims 4” folder.
If the issue does not re-appear, try re-adding a copy your Mods/CC from the old folder on your desktop also.
RandomBuzziness
Seasoned Ace
6 years ago
@megangreengirl
You say your friend had the same glitch and she doesn't have any cc or mods? Do you think you could get her to add any more details on that? Like which packs she has and if she has been able to fix it? I just saw a different player post what sounds like the same thing is happening in their game. Thanks :D