They took my stuff pack :'(
I had just played the sims, with no problem, yesterday and when I opened my game just now, it showed all of my saves and said "Pack required" with the little icon of toddler pack. I googled it to see...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey Mady_moo,
Did you purchase that particular pack directly, or did you have access through an EA Play subscription?
It looks like there were a number of packs that were on your account due to a subscription at some point in the past. If you've lost access to a pack that was purchased separate from a subscription, our support should be able to take a look and help make sure that's still available to you.
If you create a case here they should be able to check into this with you.
