Re: Coach kit missing from acquired add-ons
I'm having trouble accessing the Coach RePurposed Capsule for The Sims 4, and I'd like to know if other players are experiencing the same issue.
I've been playing The Sims since the original The Sims 1, and I'm a very dedicated Sims player. I have purchased every expansion pack, game pack, stuff pack, and kit released for The Sims 4.
However, I never received any notification about the Coach collection when it was released.
A friend of mine who also plays The Sims received a notification through the EA app when the collection became available in January and was able to download it immediately. I use the same platform, but I never received any notification and only found out about the collection much later.
I also checked the official Korean announcement, but it did not clearly state when the free download period would end. If the promotion has already ended, I don't understand why this information was not clearly communicated to Korean players.
Currently, the collection does not appear in my in-game Marketplace or the EA app. When I try to access the official product page, I receive an error saying that the page cannot be found.
I've also tried contacting EA Support, but every time I submit my inquiry, I get an "Internal Server Error." I've tried different browsers and even incognito mode, but the issue persists.
I'm extremely disappointed that, despite being a long-time player who has consistently supported the franchise and purchased its content, I missed out on this collection simply because I never received a notification.
What I'd like to know is:
- Is the Coach RePurposed Capsule still available to Korean EA accounts?
- Why were some players notified about the release while others were not?
- Why was the end date of the free promotion not clearly stated in the Korean announcement?
- Is there any way for players who missed the announcement to still obtain this collection?
I genuinely love The Sims and have supported this franchise for many years. I hope EA can look into this issue and provide a way for affected players to access the collection.
I would really appreciate a practical solution rather than simply being told that the promotional period has ended.
Thank you.
