New EA App

I was going to my EA App and my Sims 4 and Sims 3 had disappeared from my collection. I am curious if anybody else has had this problem. I can play games I bought if I sign up for EA Play. I was going to play Sims 4 but it has been removed from my collection. I can't access it through Game Hub. I'm just curious as to what happened and if other Simmers were affected too.

I'll play Zombicide (a tabletop game) instead I guess.

Games in my collection section vanished and I have a message that I can play Sims 3 and Sims 4 if I join EA Play.

https://twitter.com/TheHenfordHen/status/1613246229223202839
Scary

"SelinaKyles;c-18217442" wrote:
https://twitter.com/TheHenfordHen/status/1613246229223202839
Scary

Help! I have the same issue. Everything is gone! The app was working fine for a month and now nothing.

There is a bug report here
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/My-EA-app-game-library-is-empty/m-p/12204880/highlight/false#M14976

Let's hope we can get our games back.

Yesterday, when I went in game all of my expansion packs were missing. They were there on the app. I did a game repair which fixed it, but this kind of thing shouldn't be happening.

When that happened to me I had to restart the EA app & it showed up.

"drakharis;c-18217441" wrote:
Games in my collection section vanished and I have a message that I can play Sims 3 and Sims 4 if I join EA Play.

Same here. Just my luck, I picked the best day to switch... NOT. :s

Since Origin kept freezing my PC, I decided to give the new EA App a try. FAQ promised me I'd get to keep all my games as well as my progress. Imagine my shock when I started the app and found that there were no games at all, and I was told I could buy them, as if I didn't already own them.

Thankfully, I still had an old Origin installer in my Downloads folder. I hope the reinstallation solved whatever conflict between Origin and my PC kept causing the latter to freeze, because then I won't even need the EA App anytime soon. But still... It's reassuring to know that this seems to be a general problem at the moment rather than something wrong with my account.

"Atreya33;c-18217454" wrote:

"SelinaKyles;c-18217442" wrote:
https://twitter.com/TheHenfordHen/status/1613246229223202839
Scary

Help! I have the same issue. Everything is gone! The app was working fine for a month and now nothing.

There is a bug report here
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/My-EA-app-game-library-is-empty/m-p/12204880/highlight/false#M14976

Let's hope we can get our games back.

my games reappeared. This was a scary half hour. Let's hope this doesn't happen again. Origin was horrible with the forced update last summer but at least it didn't play these kind of nasty tricks. I think I should consider upgrading to origin again.

Sul sul,

Sorry for the delay on this one (I only just got in about 20 minutes ago) but we're seeing recovery on this now.

You should just need to restart the EA app to have your collection show correctly now.

Indeed! I just restarted the EA App and all my games show up now, including the ones not currently installed. Thanks, @EA_Cade!