Pack won't open 3 hours after purchase

I bought a bundle and after saving my game that I was working hard on and upon returning i could not open my world anymore and it said i had to restart to open and i did that twice still couldn't open it then I looked into my EA account, and it said I had my packs installed still and everything but still couldn't load in. Sad to say I requested a refund because I was really enjoying it for the time that I had it. surprised I didn't get a email saying purchase failed and that my game was being refunded already, but we shall see if I even get a refund LOL. :( :/ If it's just glitching right now and I can still play the game, I will keep my bundle Lol