I awesome'd here and will Me Too there; great initiative, and I really wish there will be more information about how the bug process works and what is helpful from the players' sides, as well as EA/The Sims Team being more open about what has been done. They seem to post valid information on twitter for some reason, when they could use the official help page instead.
And I of course completely agree that EA disappointingly leaves it up to players; being merely 'grateful' when persons like crinrict appear. If I weren't addicted to The Sims I would not buy it; but I look elsewhere for other game producers for that reason.
For more encouragement I'll say that computer knowledge of any kind is always acquired and maintained, not necessarily there as default, with anyone; and again inprint that no one is special in the way that their feat cannot be done by others.
The ones posting regularly in The Sims section know eachother, are members of the same Discord server, crinrict's Gaming World, and can learn from eachother and the few there with an actual professional knowledge base.
The hero/champion system is under change; but posting, reading pages, having OPs choose a post as 'Solution' etc gives points which will rank the ones posting at AHQ up. It is a hierarchical system linked to EA AHQ and the way it is set to work, and as such an incentive to post in a helpful way; but it is not based on insight and should not be confused as such. Like you say, individuals may have insight, whether they have a title or not.
I will also like to point out that AHQ is a 'player help player' forum, and the same criticism can be applied there as on every other EA-player relation; since the EA Help pages function the way they do, this is a way for players to get actual help, and this from other, by EA unpaid, players instead of official help desk. Putting too much faith in a hierarchical system set to maintain that help is in a way to get further duped by EA in their way of managing their games and their player-relation. Appreciate people for help is one thing; but putting too much trust in the system that brings them forth is another, and being discouraged from posting because of it is hopefully not even intended from EA' side. Generally speaking of course.
I am sorry if it sounded as I am directing myself particularly to you in person; as it was also meant as a general request so to speak, and speaking in general, out of the same frustration with how things works, as you feel.
Edit: Oh, and I am not so familiar with this forum, and they have changed a lot since I was here last, but I think the link to AHQ goes from Help Center here, and that you have to find the right section from there. And my first language isn't english either. :)
