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ellishawty's avatar
3 years ago

Broken Game

Hi, I have had my game for a bit ( a couple months ) and I have downloaded cc like a lot (2150 items..) I don't know if that has anything to do with my issue but it might. So, when I got to resume/play game it will only show me willow creek and there is a orange hand. It also has a unlock button at the bottom which also does nothing. When I click on it, it shifts off screen. I don't know how to fix this I tried to contact the sims 4 customer service but no luck there. Hopefully somebody here can help me!

      ( *Provided picture at bottom ) 

2 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    3 years ago

    @ellishawty 

    Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
    If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

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