Bug for one particular household
The household had fire and I couldn't extinguish it normally because it was located in the roof. I teleported two of my sims to the room near the fire, but they still couldn't directly extinguish the ...
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Here are some things you can try.
Move the family out and then back in. Sell the furniture when you move them out so it's still there when you move back in. And you'll have to rehire the butler again.
If that doesn't work, move the sims out. From the map, enter the lot in build mode. Save the house to your library. Bulldoze the lot. Replace the house with the one from the library. Move the household back in.
Another option if the house is a premade lot. Start a new game. After going through making a sim and placing them, go to map then the lot. Copy the lot to your library. Exit to the Main Menu and reload your save. Move your household out again, this time keeping the furniture. Then from the map, enter the lot in build mode and replace it with the copy of the original from your library. Move your sims in. If you made any changes to the building before, they will be gone so you'll have to redo them and then sort out the household inventory to get sell the items you don't need. The reason to keep the furniture is so you don't lose the collectibles and other items that aren't on the copy of the lot.
Out of curiosity, what caught on fire and what caused it? Fires only occur in rooms or with certain objects so I'm guessing you had some type of room that a sim can't get to. But dust, dust bunnies and filth fiends will generate in them so I'm guessing a filth fiend caused the fire. Is that the case or something else?
Hope this helps.
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