Forum Discussion

mysterymegs's avatar
mysterymegs
3 years ago

Bug with opening load games

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.92145.1030
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Go to the Main menu Go to load Game
What happens when the bug occurs? I try to open the Load games and it continues to think but never shows the games. It then freezes and says the game is not responding.
What do you expect to see? Would like to be able to get into my saved games.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the new update

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Attached the error screens

1 Reply

  • GiardiniDiMarzo's avatar
    GiardiniDiMarzo
    Legend
    3 years ago

    Hello! I see you're using Mods, maybe it's one of them who's causing the problem. I suggest you to:

    1) Move the Mods Folder to your desktop

    2) Delete the localthumbcache.package file. This is usually  found in Documents > Electronic Arts > The Sims 4.

    3) Repair your game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list. Wait until Origin finishes repairing all your packs.

    4) Now, when you turn on your game again, it will create a new Mods folder that will be empty. Check to see if your game is now working without mods/CC. If the game works without Mods then it means that it is one of them that is causing the problem. Don't save and exit the game.

    5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly. If you have a lot of items, you can try the 50% Method, working in batches to see which CC item or Mod is the culprit. (You could have multiple items causing problems.) I also recommend you check out the list of broken Mods here.

    I hope this will help you.

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