Forum Discussion

yrsp2's avatar
yrsp2
4 years ago

Cant Change Skin Color

ALL MY SIMS ARE WHITE! I cant change the skin tones of any of my sims.  - when I create a sim, they are all the exact same tone of white - when I download a sim from the gallery, even when they ar...
yrsp2's avatar
yrsp2
4 years ago

Ok, Here

  • Operating System (Version) 11.4
  • Mac model 13" 2020
  • Processor 

    1.4 GHz Quad-Core Intel Core i5

  • Memory (RAM) 

    8 GB 2133 MHz LPDDR3

  • Graphics
  • 15" and 16" MacBook Pro users - click on System Report then Graphics/Displays in the left side list. If your Mac has dedicated graphics this will show up as either NVIDIA or AMD in the right side window, please list the specification here as well 

  • Intel Iris Plus Graphics 645 1536 MB

  • Are you attempting to play the normal version of the game or the Legacy Edition? Normal
  • Are you running any antivirus? I don't think so. But im not sure.
  • Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game. Yes I have
  • Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? Yes I use them and yes ive tried removing them

I have also tried almost all of your troubleshooting steps and nothing seems to work.

Thanks for your help

Bluebellflora's avatar
Bluebellflora
Hero+
4 years ago
@yrsp2

Thanks. Did you try the new Sims 4 folder with none of your previous saves and other content copied across? Can yo also post screenshots?

I'm trying to figure out if it's a hardware issue related to the Intel chip, possibly also a Metal driver issue, or whether it's your user data. This is why it's really important to know if a completely new clean game causes the same issue.

Could you also post a few screenshots showing it in-game?
  • yrsp2's avatar
    yrsp2
    4 years ago

    Im not totally sure what you mean there. But, here are screen shots. I had the game create a few random sims. As you can see they are all the exact same skin color.

    Screen Shot 2021-07-09 at 3.10.38 PM.png

    Screen Shot 2021-07-09 at 3.10.50 PM.png

    And when I try to change it, the sim doesn't change.

    Screen Shot 2021-07-09 at 3.11.04 PM.png

    Here, I tried to download a sim off of the gallery and the game actually automatically changes the sim to become this specific skin tone. (the hair disappeared because I don't have that pack. that makes sense)

    Screen Shot 2021-07-09 at 3.14.37 PM.png

    Screen Shot 2021-07-09 at 3.15.05 PM.png

    You can also see what I was talking about the eyebrows in this picture. The pink ones I can edit but the brown ones are always there.

    Screen Shot 2021-07-09 at 3.12.30 PM.png

    And hereto can see the grey underwear. That doesn't bother me so much but it appeared around the same time as the other issues so I wonder if they are related.

    Screen Shot 2021-07-09 at 3.14.09 PM.png

    Screen Shot 2021-07-09 at 3.13.11 PM.png

    Hope that can help

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