Forum Discussion

stillugly123's avatar
3 years ago

cant close

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.88.228.1020
What expansions, game packs, and stuff packs do you have installed? Cottage living, Eco lifestyle, Discover University, Island living, Get famous, Seasons, Cats and dogs, City living, Get to work, Realm of magic, Parenthood, Vampires, Dine out, Outdoor Retreat, Paranormal, Tiny living, and Laundry day.
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? Every time I close the build mode it glitches and I can't even close the game. I have to open task manager to exit.
What do you expect to see? I should be able to close the game normally.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It started happening after the game updated

Every time I close build mode it glitches and I can't even close the game. I have to open task manager to exit. 

The picture is what my screen looks like after clicking live mode. This happened immediately after the update and affects all my worlds and saves, I literally cannot enter build mode anymore cause I have to force quit it and lose my save. I am not really having any other problems

3 Replies

  • Yeah when it first happened I restarted my game with no mods. Unfortunately it didn't work.

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago

    HI @stillugly123 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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