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nadineabdoun's avatar
nadineabdoun
Seasoned Traveler
2 years ago

Cant log into household keeps going back to residential

Hey guys!

Theres a weird issue with my game everytime I try to play with a sim or log into a household or any place really in any residential/destination area it doesn’t work. I click on a household it loads then brings me back  to the residential area maps and just keeps on occurring in all and everyplace i click on I go back to the map.. how can I fix this please? Thank you 🙂 

4 Replies

  • @nadineabdoun  Do you use mods or custom content, and if so, does this problem happen if you remove the Mods folder?  You don't need to save your progress; this is just for testing.

    Additionally, do you see an error code when you're kicked back to the map?  If so, please post a screenshot of the error or write out the full number you see.

  • nadineabdoun's avatar
    nadineabdoun
    Seasoned Traveler
    2 years ago

    @puzzlezaddict 
    Yes,I do use mods and cc but when I get kicked out I don’t get any messages or number it’s like i didn’t even click on a household in the first place.

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @nadineabdoun Could you please test without mods? Exit Sims 4 then drag your Mods folder to your desktop. Then delete the file called localthumbcache from Documents > Electronic Arts > The Sims 4. If you think you might accidentally forget to exit without saving after testing, copy your Saves folder to your desktop too, to back it up. Now open Sims 4 and see if you still have the problem.

    If you don't, you can start the process of figuring out what from your Mods folder was causing it. If you do still have the problem, that changes the nature of what we're looking for.

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