Hello, I'm encountering an issue with my game screen sticking on loading screen when I try to play with a household. I've attempted bulldozing and moving out my Sims, but unfortunately, it hasn't resolved the issue. I've also tried deleting and reinstalling the game, starting with a new household ( which loads without a problem), However, whenever I attempt to play with my desired household, the game gets stuck on the loading screen. Interestingly, I can hear the sound effects indicating that The Sims 4 has finished loading. Edit By Crinrict: Removed all-caps from title [Luth: edited title for easier searching]

@NaomiGotTheSims Please install the cc fix for milestones: https://www.patreon.com/posts/mod-milestone-81237568Looks like you removed an custom object from your game that gave milestones. This is causing issues with the game.

[CC and Milestones, error code 110-578ef827] Stuck On Loading Screen Sims 4

118 Replies

crinrict
Hero+
2 years ago
@NaomiGotTheSims To be sure, you're not using any mods/cc ?

Does it get stuck for a certain family or for a certain lot ?
NaomiGotTheSims
2 years ago
I have modifications and custom content installed, but even after attempting to load the save without them, the same issue persists. Furthermore, this problem seems to be isolated to a specific family/save, as starting a new game loads without any recurring loading screen issues.
crinrict
Hero+
2 years ago
@NaomiGotTheSims Can you load other families in the same save ?
NaomiGotTheSims
2 years ago
Apologies for the delayed response. But Yes, other households are loading into this same save without any problems.
crinrict
Hero+
2 years ago
Do you have any LastException files in your documents folder ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload

Follow instructions here on how to upload: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737 (under Additional info)

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
NaomiGotTheSims
2 years ago
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>3df7ad5a52358d9d65e730c5</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-03-05 11:06:33</createtime><buildsignature>Local.Unknown.Unknown.1.105.332.1020-1.300.000.178.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1107</categoryid><desyncid>3df7ad5a52358d9d65e730c5</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x8313c532' (KeyError: 'Object not found: 0x8313c532')
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 509, in update
 File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1677, in update
 File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1318, in on_update
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 738, in on_hit_their_marks
 File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1126, in _set_zone_state
 File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__
 File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1186, in send_all_milestones_update_to_client
 File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1107, in _get_milestone_update_msg
KeyError: 'Object not found: 0x8313c532'rtim=0
Client Session Time: 30.73 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 13,140,0,5653 
Modded: True 
SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce RTX 4060 Ti nvd3dum.dll 32767.65535.65535.65535, GUID: EB0864A4-538B-9AD5-94FB-76194B9386F1 
</desyncdata></report>
</root>
Sorry if i did this wrong, first time. Since uploading the file wasnt letting me submit.
Config.log6 KB
crinrict
Hero+
2 years ago
@NaomiGotTheSims Please install the cc fix for milestones: https://www.patreon.com/posts/mod-milestone-81237568

Looks like you removed an custom object from your game that gave milestones. This is causing issues with the game.
NaomiGotTheSims
2 years ago
I successfully installed the fixcc mod, and the household is loading in without any issue, so it's working perfectly! Thank you very much for your assistance and patience; it's greatly appreciated.
crinrict
Hero+
2 years ago
@NaomiGotTheSims Happy to hear it's helped.
katemillion
2 years ago
My game has been broken since the update and now I have been able to get into my save but once I try to leave the lot or go to manage worlds I am stuck with an infinite loading screen. I disabled mods and took out all my script mods because they were popping up in the last exception but still nothing. Is there anything I can do to get my save working again? The last exception text references T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py but I cannot find this file, not sure what it means since I don't understand code.