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Alybeez8_'s avatar
3 years ago

Clock freezes / unable to save

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Français
How often does the bug occur? Every time (100%)
What is your current game version number? 1.90.375.1020
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Play the game normally, and randomly time will freeze.
What happens when the bug occurs? I'm playing normally, my sim is studying, or watching TV, etc. when suddenly the clock freeze, but the animations keep going on a loop (sim's head still 'nodding', when playing an intrument: still playing on a loop, etc.). The cursor is still moving, but I can't interact with anything. I can still open the build / construction mode but no changes will be effectively applied to my lot. When I try to exit the game, it just freezes and I have to restart my computer because the game window won't reduce. When I try to save, the saving screen is endlessly going on a loop, and it's the same when I try to manage world: endless loading screen; in those cases I have to force shut the game through the task manager. All my mod and cc are updated, and the error still occurs when taking them out of my game.
What do you expect to see? The clock shouldn't freeze, and I should be able to save or interact with world.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Thank you

1 Reply

  • @Alybeez8_  Does this happen with no mods present at all?  (As in, move the Mods folder to the desktop and delete localthumbcache.package.)  Even if you have no intention of playing without mods, it's a useful and necessary test.

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