@luthienrising thank you for your help but I tried everything that you said to try and nothing has changed. At this point it makes the game unplayable. Sure I can build, which is my absolute favorite part, but I can't actually play with any sims anymore, nor do any tasks or participate in events and that part really sucks. I will be missing out on the event. I've been trying to open a case on this issue but at most, it allows me to post in the forums. I'm not sure what to do at this point....any ideas are appreciated. thank you again.