Crashing on startup after March 2022 update
Hi everyone! I made a post earlier today but it got marked as spam for some reason so I am reposting. After the 1.86.157.1230 (march 2022) update for the sims 4 my game crashes on startup. It ope...
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Thank you so much for taking the time to reply! Unfortunately my game won't stay open long enough before crashing for me to move any families around ☹️
@lauriecaitlin Is this still happening with no mods or custom content present? If not, please remove all your mods and cc and test again. If so, try enabling vertical sync within the game options. (It's with the other graphics settings.) If you can't get far enough to do so in-game, you can edit options.ini instead. Open it (TextEdit is fine) and use cmd-F to search for verticalsync , then set it to = 1 , save, quit, and see whether your game runs properly.
@iJDanielle93 Does your computer run Windows or macOS? If you have an ARM (M1) Mac, please try the above. If it's a different Mac, please post its full specs: everything under About This Mac except for the serial number. If you have a Windows PC, please run a dxdiag and attach it to a post,
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict I attached the DxDiag to this post.
For more background: I have a Windows 10 PC (a laptop to be more specific). The game used to run smoothly with quite a few mods and cc installed prior to the latest update. I went through and made sure to update all of my mods and double-checked for any driver and/or Windows updates. Everything seemed to be in order. When the game began to crash, I followed the steps of repairing the game, making a new TS4 file, and even uninstalling and reinstalling...all to no avail. Also, if this info helps at all, all of the other programs I use and games I usually play are operating normally. And I keep my games saved on an external to help save space on my laptop.- @iJDanielle93 Hi, I was having the same problems as you, but I found that one of my save files is causing the game to crash. You should try taking your save files out and testing if the game still crashes. Hope this helps! 🙂
@iJDanielle93 When you created a new Sims 4 user folder, did you test without adding any of your existing content to the new folder? I'd like to know whether the game crashed with none of your old content—saves, mods or cc, whatever—at all.
If the game did still crash, or you test that now and it does, please try moving Sims 4 to your internal drive. I understand why you'd want to store it externally in general, and you can go back to that if moving it doesn't help, but this is the fastest way to find out whether the issue is something about your external drive or its connection. And you do have the free space to accommodate Sims 4, so you shouldn't see any storage-related issues while testing. You can right-click on the Sims 4 icon in your Origin game library and select Move Game, then pick the folder you want. Once you've moved the game, right-click and select Repair before playing.
Thank you @puzzlezaddict and @DaLegendOfKike for the recommendations!
It turns out that after I sent my previous reply that there were a couple of other issues going on with my system, and I had to perform a soft reset. I have no clue what the exact cause of my game crashing may have been, but the reset seems to have worked so far. I'll let y'all know if anything else comes up.
Thanks again!! 😃
