error code :109dd2b8c5:a17eb749

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? latest
What expansions, game packs, and stuff packs do you have installed? i have 4 bought game packs and countless installed mods
Steps: How can we find the bug ourselves? error code :109dd2b8c5:a17eb749
What happens when the bug occurs? when i try to play sims normally
What do you expect to see? i try to play sims and i click resume and it says ''error code :109dd2b8c5:a17eb749''
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

ive tried the option ''repair'' and uninstalling and installing it back. ive tried removing the recent recourse pack ive just added. please just help idk what i should do