Gallery not recognizing owned items
I just finished a build & uploaded to my library with no issue, but when I attempted to upload it to the gallery, could not. I repeatedly closed and reopened game, as well as rebooting. When I look...
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@itsumi_marie @HelviaCastle I'm not ignoring you... I'm just rather stumped on this. I'm asking some friends if they've seen this, or something similar.
I was wondering... if you run the game repair, then restart the game and in a new game save you make a new house and a new household and save them to your library, do you see the plumbob image then - or any of the other restricted behavior for that/those new library items? Also, if you own all packs (I also do, so that's why I mention that, as in some builds I use a lot of them) and you go into the gallery under my name, do you get that message if you view, download, place, or save to your library any of my homes in the gallery (username SheriGR)... as a test?
Ok, so update. I cleared cache, restarted & started a new game, then saved a new partial build to my library. Interestingly, it did then allow me to upload the new game build to the gallery without issue. So, since my old save build had uploaded to my library, I decided to try to share it to the gallery from my library within the new game. That still didn't work. So apparently the gallery issue pertains only to the game save I'd been playing when I downloaded the two new kits (as my gallery was still functional following the last update). I'm happy I now have gallery functionality back, but am still hoping to find a fix for the old save, if only because I have an especially cute 99 tile Mt. Komorabi chateau trapped there. I'm next going to try placing the chateau from my library into the new save, and see if I can place to the gallery from there. Will lyk the results.
That worked. I placed my library save in new game, and uploaded to gallery from there. Now I guess I need to go back to the old save & try to rescue the sim couple who owned the chateau. I realize this isn't a fix, just a rather cumbersome work around, but it might be helpful if there is a particular build or sims you need to untrap.
@HelviaCastle Thank you so much for trying all of that and letting us know the results! So it seems that your other game save must have become buggy somehow? Anyway, it's a huge relief to hear that you can do some workarounds to get those other homes/sims in your new game and get the 'bugs' out of them. I hope that process may be helpful to @itsumi_marie also! 🙌
