Forum Discussion

KingJillian0's avatar
KingJillian0
2 years ago
Solved

gallery

I had a problem similar to this a couple months ago that I was able to resolve. I can't access most of the things I have saved to my gallery/my library (most notably I cannot access ANYTHING using cu...
  • JonaO703's avatar
    JonaO703
    2 years ago

    @KingJillian0   Hi!  I'm sorry you're having trouble with the Gallery.  A friend recently mentioned that there are a couple of mods that were updated but may not be compatible with the game; Color Sliders - More Columns Compatible version and More Columns in CAS.  Do you have these installed?  If so, try removing them.  Then, delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder before opening the game for testing.  You may also want to run a game repair.

    If you don't have those mods, I suggest moving all your mods to the desktop or some other safe place, deleting that cache file and testing the game without any mods / CC at all.  Sometimes, even when mods / CC appear to have been updated, they can still cause issues.  If the Gallery works without any mods, then you will need to test your mods / CC a little at a time until you find the one causing the problems.

JonaO703's avatar
JonaO703
Hero
2 years ago

@KingJillian0   Hi!  I'm sorry you're having trouble with the Gallery.  A friend recently mentioned that there are a couple of mods that were updated but may not be compatible with the game; Color Sliders - More Columns Compatible version and More Columns in CAS.  Do you have these installed?  If so, try removing them.  Then, delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder before opening the game for testing.  You may also want to run a game repair.

If you don't have those mods, I suggest moving all your mods to the desktop or some other safe place, deleting that cache file and testing the game without any mods / CC at all.  Sometimes, even when mods / CC appear to have been updated, they can still cause issues.  If the Gallery works without any mods, then you will need to test your mods / CC a little at a time until you find the one causing the problems.

  • KingJillian0's avatar
    KingJillian0
    2 years ago

    Yes, that was exactly it! It did end up being the Color Slider that I needed to get rid of, and it worked! Thank you for your help!

    • JonaO703's avatar
      JonaO703
      Hero
      2 years ago

      @KingJillian0   You're welcome!  I'm glad you were able to fix your game.  Happy Simming! :-)

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