Forum Discussion

1 year ago

Solved

game crashes when saving

the issue is when i'm building in the sims, i'll place a room and try to adjust the walls and i no longer can. sometimes the game also stops me from moving the camera around like i'm used to. so when...

EA_Solaire
1 year ago
Hi there @kelseydangerous

Have you tried fully removing your mods/CC?

If you currently have OneDrive running, please pause the OneDrive syncing option before launching the game. You can pause the syncing by right-clicking the cloud icon at the lower right corner on your taskbar.

If you still have issues after trying that, please run a DxDiag and attach that to your post for me.

EA_Solaire

Community Manager

1 year ago

Hi there @kelseydangerous

Have you tried fully removing your mods/CC?

If you currently have OneDrive running, please pause the OneDrive syncing option before launching the game. You can pause the syncing by right-clicking the cloud icon at the lower right corner on your taskbar.

If you still have issues after trying that, please run a DxDiag and attach that to your post for me.

kelseydangerous
1 year ago
hi there!
i fully removed my mods/cc and it seems to be working fine again. i've had these mods before and it's a recent issue, so i'm not sure what it could be. but i'll go through my mods/cc and sort out if i can track down the culprit. Thank you for taking the time to troubleshoot with me! i'm both embarrassed I didn't try this first, but also happy it appears to have been a simple solution
- EA_Solaire
  Community Manager
  1 year ago
  @kelseydangerous
  
  Thanks for keeping me updated on this! In order to help locate that broken mod, you can try the 50-50 method following the steps outlined here.
  
  If you need further help, don't hesitate to reach out again 🙂