I got a new Mac today and transferred my saves, trays, and mods from my old Mac to new one.The game continuously crashed. I removed all mods but kept in CC and tested it. Saves loaded fine. It ran for 20 minutes then crashed.This is a brand new laptop and I don't have this problem with my old laptop. Last crash file is below: <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>9841f83830eda165e3a3ca</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-03-02 22:11:51</createtime><buildsignature>Local.Unknown.Unknown.1.105.332.1220-1.300.000.178.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x182cf88</categoryid><stack> 0x182cf88 0x1813508 0x181279c 0x1194b64 0x1194604 0x11944b8 0xe1cc70 0x104bddc 0xe46598 0x5994 0x4ad8 0x4ab4 0x95438 0xe65e0000000993c8 0x845b800000099070 0x3c56800000098bc8 0xb73400000007e348 0xa01700000007d4b8 0xe223800000030df0 0x957b000000030a80 0x120e000000030984 0xb25b80000003997c 0xe403800000038b18 0xff2380000002cf7c</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 93.36 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0xbe7da869 Game Sub-state: 0x1020b807 LoadingScreenActiveFlag: 0 Origin Version: 10,5,126,54336 Modded: True SystemInfo: Mac OS X Version 13.5 (Build 22G74) GPU: Apple M1 macOS Metal driver 0.0.0.0 Architecture: arm64 (baseaddr) 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x1ac631000,'Foundation' 0x1ab697000,'CoreFoundation' 0x1ab697000,'CoreFoundation' 0x1ab697000,'CoreFoundation' 0x1ab697000,'CoreFoundation' 0x1ab697000,'CoreFoundation' 0x1b4f36000,'HIToolbox' 0x1b4f36000,'HIToolbox' 0x1b4f36000,'HIToolbox' 0x1ae902000,'AppKit' 0x1ae902000,'AppKit' 0x1ae902000,'AppKit'(/baseaddr)</contextdata></report>

Thanks so much for your help. I'm going to try to remove my saves/trays and see if it still crashes.If it works then, is there a recommended way to migrate my saves and ccs back in? The save is really important to me. I got the computer specifically because I use a lot of CC/mods, so if I can't use them, I might return it and go back to my old laptop until it gives in. And it's a brand new MacBook Air M1. I got it from Best Buy and it wasn't refurbished or already used. It says I'm on macOS Ventura version 13.5. But now it says there's a software upgrade. Maybe if I update it will help?Again, thanks so, so much. This has been a nightmare when I was just excited to play on a faster system.

Oh, got it. Amazing. THANK YOU!!!!

@thatdelanykid How much free space is there on the internal storage? The OS will use free space as virtual memory if it needs to. If there is no free space on the drive, and the OS needs more RAM, that may be an issue yes.

@thatdelanykid Does it crash with a completely new clean Sims 4 folder, with none of your saves, tray etc. files in it? Please test this by moving/renaming the current Sims 4 folder and not moving any of your user data into the new Sims 4 folder the game generates when you launch it.Separately, which specific model Mac is it and is it a brand new sealed machine from a reputable vendor? I'm asking because it's running the previous version of macOS which is a little odd if it's brand new. If the Mac is used, or sold as a refurbished machine, there may be some hardware niggles depending on previous user usage. The only M1 model Mac Apple currently produce is the 13" M1 MacBook Air. The M1 MacBook Pro, iMac and Mac mini have been discontinued and replaced by M2 and M3 models.

@thatdelanykid No. Don't cherry pick the folders to move out. Rename or move the WHOLE Sims 4 folder so a brand new one is generated. You want to launch your game with none of your current user data loaded, not even your chosen graphics settings. Step 1 here - https://answers.ea.com/t5/Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163🙂

Forum Discussion

thatdelanykid

2 years ago

Game keeps crashing on new Mac

I got a new Mac today and transferred my saves, trays, and mods from my old Mac to new one.

The game continuously crashed. I removed all mods but kept in CC and tested it. Saves loaded fine. It ran for 20 minutes then crashed.

This is a brand new laptop and I don't have this problem with my old laptop. Last crash file is below:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>9841f83830eda165e3a3ca</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-03-02 22:11:51</createtime><buildsignature>Local.Unknown.Unknown.1.105.332.1220-1.300.000.178.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x182cf88</categoryid><stack> 0x182cf88 0x1813508 0x181279c 0x1194b64 0x1194604 0x11944b8 0xe1cc70 0x104bddc 0xe46598 0x5994 0x4ad8 0x4ab4 0x95438 0xe65e0000000993c8 0x845b800000099070 0x3c56800000098bc8 0xb73400000007e348 0xa01700000007d4b8 0xe223800000030df0 0x957b000000030a80 0x120e000000030984 0xb25b80000003997c 0xe403800000038b18 0xff2380000002cf7c</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 93.36 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0xbe7da869 Game Sub-state: 0x1020b807 LoadingScreenActiveFlag: 0 Origin Version: 10,5,126,54336 Modded: True SystemInfo: Mac OS X Version 13.5 (Build 22G74) GPU: Apple M1 macOS Metal driver 0.0.0.0 Architecture: arm64 (baseaddr) 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x102750000,'The Sims 4' 0x1ac631000,'Foundation' 0x1ab697000,'CoreFoundation' 0x1ab697000,'CoreFoundation' 0x1ab697000,'CoreFoundation' 0x1ab697000,'CoreFoundation' 0x1ab697000,'CoreFoundation' 0x1b4f36000,'HIToolbox' 0x1b4f36000,'HIToolbox' 0x1b4f36000,'HIToolbox' 0x1ae902000,'AppKit' 0x1ae902000,'AppKit' 0x1ae902000,'AppKit'(/baseaddr)</contextdata></report>

14 Replies

luthienrising
Hero+
2 years ago
@thatdelanykid Where are you placing lots from? Could you try this, please?

Drag the whole The Sims 4 folder out of Electronic Arts to the desktop. You won't end up with two of everything, so disk size won't become a bigger issue.

Start the game.

Select New and make a Sim so you can get to the map.

Go to the Gallery and search for the user Maxis, which is official content, and then select Lots. Some are basegame lot types, like Spark Something Shell and Console Launch House.

Place the lot, save, and go to the Main Menu.

Use Load to relaunch that save.

This should give you clear test without any issues that are lingering in your user folder, including anything in your Tray file that could be a problem, and uses lots that shouldn't have placement issues.
Bluebellflora
Hero+
2 years ago
@thatdelanykid

How much free space is there on the internal storage? The OS will use free space as virtual memory if it needs to. If there is no free space on the drive, and the OS needs more RAM, that may be an issue yes.
thatdelanykid
2 years ago
Thank you so much, I will try this.
I still want to play my old save though. Can I move that back in and try or do you recommend starting a completely new save?
I've tried the latter and my game still crashed ☹️
luthienrising
Hero+
2 years ago
@thatdelanykid Testing your old save can't hurt. You can try earlier versions of it too. If a new one works and the old one doesn't, in any version of it, then it's new save time.