Forum Discussion

superkyle221's avatar
superkyle221
Seasoned Ace
3 years ago

Game not loading the correct save file - opening to a different save file

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.96.397.1020
What expansions, game packs, and stuff packs do you have installed? Almost all - not Journey to Batu or Growing Together. Not sure what Kits I have but I have the free one and some other ones, with the skirts?
Steps: How can we find the bug ourselves? I'm not sure. I opened up to play a game, and even though the family is there in the load game screen, it takes me to a different save. Not sure if it's related or not, but when I started a new game, I exited out to manage worlds, did my stuff, and then when I tried to get back to the lot it took me back to the select a world screen... rinse and repeat.
What happens when the bug occurs? I am not able to play with a save that I had been playing - it takes me to an old save, one that is more like a previous version of an older save.
What do you expect to see? The save that I click on with the family I click on and also when selecting the lot I want to play it will take me to the family I want to play and not the choose a world screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

This just happened. I was playing with a family, and exited out. Came back today and noticed that there was a different person there in the jump into game screen. Thought it was weird, went to load games and saw the family I'd been playing there. I loaded the game, and then I was taken to a past version of an older save - showed a family that was no longer present.

Again, not sure if it's related or not, but I started a new save. After combining households, I was taken back to the main world screen. When I tried to load the family I'd been playing, the game kicked me back to the select a world screen. Anyway I had just started that game so I deleted it.

8 Replies

  • @superkyle221 If you go documents\electronic arts\the sims 4\saves, what date do those saves have ? Older ?

    Also are you using oneDrive ?

    When you got kicked to the map, did you get an error code ?

    Could you also add some screenshot how your load menu looks and what save is loaded in the end ?

  • superkyle221's avatar
    superkyle221
    Seasoned Ace
    3 years ago

    When I went to OneDrive the latest date for any of the saves is June of 2022. Here's are some screenshots: What I see on the homescreen, then the family that should show up, followed by the family that actually does show up. I can post a video of it too if necessary?

    As for the game kicking me back to the world screen... no error message that I can remember, but again, I had only just started that save and deleted it.

    I was able to recover the family by rolling back a save (something I forgot that I could do lol) - but I was only playing with that family in the first place to see what High School Years was like (as you may have inferred, I've not actually played this game since June of 2022 so I'm a bit behind) - usually when I buy a new pack I end up creating a new safe just to explore the different features, so it's not like I really lost anything SUPER important, but it was kind of annoying. Also I figured that it might be important to know in case it happens to somebody else? Really it's weird because, like, the family that it opened up to was, I think, the one that I had last played in June of 2022, but even then it was like an older save from the family I'm playing because several people in it should be dead, so I'm not sure how that happened.

    Oh, and do you know what else is weird, now that I think about it? When I was playing, every time I'd go to the main house, it would announce that it had removed items from the game and replaced them with others, which is weird because I was using a house that came with the pack so I'm not sure what it would have had that I couldn't use (I don't have a picture of that but I can take one if necessary. Not sure if it's related at all!

  • superkyle221's avatar
    superkyle221
    Seasoned Ace
    3 years ago

    As of now, when I rolled it back, it did not happen again (but I just wanted to see if it worked, so I haven't tried it again... long day at work and I'm only just getting home now). When I hover over the two squares it just says copy the save file path to the clipboard - not totally sure if I'm talking about the right squares though? Do I send those to somebody? (Sorry, I apologize, it's been a long day so my faculties aren't fully functional at the moment).

    Thanks for sending me the message about the known issue - I had no idea! I just went and said I was having that issue.

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @superkyle221 It should give you the path. That's what I'm interested in. Is that your local path on the c drive (or where ever you keep your windows documents folder) ?
  • superkyle221's avatar
    superkyle221
    Seasoned Ace
    3 years ago

    Got it! Yeah, the local path is on the C drive.

    C:\Users\kyle\OneDrive\Documents\Electronic Arts\The Sims 4\saves\Slot_0000002c.save

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @superkyle221 That looks like the oneDrive path. I'm guessing your game got confused which folder to load. I would turn off oneDrive for the game (you need to google instructions. I don't personally use onedrive)
  • superkyle221's avatar
    superkyle221
    Seasoned Ace
    3 years ago

    Yeah, it's on OneDrive - I'm not sure how I turned it on in the first place for it to be honest. I'll look up how to do it.

About The Sims 4 Mods & Custom Content

Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,858 PostsLatest Activity: 7 days ago