Game won’t load

Question

Can someone pleaseee help me!!&nbsp;i’ve been having issues with ea and sims game&nbsp;whenever i create a new family and try move them in to a lot it just will not load into the lot, ive restarted everything ive installed and uninstalled done the whole lot, i dont have mods in the folders, one time when i tried fixing ea and installing it back it deleted everything i created, i created a new ea account and that seemed to work? but obviously i have packs that i want to use but theres no way to transfer them to the new ea account or steam i even bought a new laptop for this reason 😅 as i thought it was my old laptops problem im not sure if this is an ea problem&nbsp;

luthienrising · Answer

@Su5an Is this a particular lot that won't load, or any lot, even one without a house on it?

And do you have a fully empty Mods folder, or do you have CC? Did you previously have CC and mods while using that Save?

su5an · Answer

@luthienrising Hi, yes it doesnt work with any lot, i have an empty mods folder only thing in it is that "resource" and no as i have done so much to try fix it i've had new sims 4 folders everytime i've redownloaded it, i've contacted EA and they said it seems to be an issue on their end

luthienrising · Answer

@Su5an You might be able to clear it with a factory reset - see https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/ - and a Game Repair.

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Game won’t load

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