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MoonyPoppy's avatar
2 years ago
Solved

Game won't launch and goes back to world menu

Hello everyone ! I just did the new update and the game won't launch anymore. When I click to a family i want to play, it shows the loading page like normal then there is the little music indiquati...
  • puzzlezaddict's avatar
    2 years ago

    @MoonyPoppy  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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