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AnGirl_76's avatar
AnGirl_76
3 years ago
Solved

Game won't open on main menu on PC

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? Can't get because of ...
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @AnGirl_76,

    The main menu got a refresh recently, what you're seeing currently is the new main menu. It does look like your game has reset though as normally you'd see an option on the right-hand side to Resume and Load Game- the only options you have here are for a New Game. 

    Let's try restoring your previous save files by following the steps in the article here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @AnGirl_76,

The main menu got a refresh recently, what you're seeing currently is the new main menu. It does look like your game has reset though as normally you'd see an option on the right-hand side to Resume and Load Game- the only options you have here are for a New Game. 

Let's try restoring your previous save files by following the steps in the article here. 

AnGirl_76's avatar
AnGirl_76
3 years ago
Hello @EA_Solaire,

Thanks for the info, I didn't know the main menu got a new look. That's great!

Seems like the problem isn't corrupted saves too. I believe I only had two saves I could open, but they aren't in my Saves folder. One was from maybe a year ago, that might have been snatched by some wierd PC cleaner function. The other was from last week - I'm not sure why this isn't showing up, but it might have been a mistake on my side, maybe I didn't save it properly.

Anyway, thank you for helping! I can use the resume and load options for any save I create now, so everything should be okay from now.

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