getting stuck on loading screen
Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? don’t know What ex...
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HI @clarissee01
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- ConfigOverride, if you have your own configuration files.
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
hi, thank you for your help but i don’t think i’ll be able to do that as i am not the best at tech stuff. if this was a 3 step thing i would be fine or if the sims could just fix it that would be even better.
- @clarissee01 Hanging loading screens have some many causes.
How did you remove your mods ? Disable or move the mods folder to the desktop ?It was only CC not mods but i have a macbook so i moved them from finder into the bin but this was about a year and a half ago not recently
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