Forum Discussion
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by clicking on the dots in EA app.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- ConfigOverride, if you have your own configuration files.
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I have taken out all mods. San Sequoia doesn't appear and I cannot choose family dynamics either. I have repaired the ga
- AbbyFidalgo3 years agoNew Rookie
I have repaired the game and restarted the EA App and the issue continues. I even checked the App launcher. In some cases, the pack appears as if hasn't been installed. I click on install and it does it very quickly but the issue continues. The App flickers when I launch it, I don't know if this means sth. I have tried the EA App Recovery with no success and I have discovered I have two folders for the EA App, one that says EA App and the other outdated (see pics below.) I'm really frustrated. I pre-ordered the game and I cannot play it. The EA App is a disaster, I want Origin back.