i can't play sims 4 it keeps freezing and crashing

Question

hi can someone help me please i have a mac book pro i have a good CC and MODS in my game which was running smoothly then bought the for rent expansion pack then my game would freeze for ages when switching house holds which forced me to do a force quit , then my game stopped opening all together, i removed the Mods but left the CC in and reinstalled the origin app back onto my laptop and i got into the home screen of sims 4 but it would freeze on the loading screen when i choose to play . can someone help pleaseeeee

crinrict · Answer

Hi&nbsp;@kelblue34&nbsp;

Try the following

Close the game
Rename Documents\Electronic Arts\The Sims 4 to&nbsp;Documents\Electronic Arts\The Sims 4_Old
Repair the game
Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
Start a new save game
Check if you still have the error
Report back with your results for further steps on how to get your stuff back.

kelblue34 · Answer

@crinrict will this work with a mac book

luthienrising · Answer

Hi @kelblue34 Yes, those instructions work on both Mac and Windows PCs.

flintno1 · Answer

any fix on this yet i'm having the same problem?

luthienrising · Answer

@FlintNo1 This is a symptom with many possible causes. Are you playing with any content in your Mods folder? If so, please test without mods (and delete localthumbcache). See the first posts in the Mod and CC Issues Discussion thread for other tips on managing your mods right now, and other known issues.

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i can't play sims 4 it keeps freezing and crashing

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