I can't see my friend's gallery catalog

okay, so... I just got my best friend into sims so she only has the base game and a few mods/cc downloaded, but I have a TON of packs, mods, and cc. She made a household of sims with CC on them and posted them on the gallery. I went to her catalog and made sure the CC filter was ticked but NOTHING new would show up. I could see two old households I had saved from her many, many months in the past but NOTHING brand new/recent. She tried uploading a DIFFERENT household with cc and i still could not see them. I checked the public gallery if i could still see households and lots with cc on them from other people and i could, i even saved a few of them! My friend then tried uploading a household WITHOUT any cc at all, just base game, and i STILL cannot see anything new. we can view our own catalogs, she can see my catalog, and we can see other people's full catalogs.... but for some reason i CANNOT see anything in her catalog only AT ALL. I have no idea why. i have scrolled hopelessly through ALL of the in-game settings AND the EA app settings. i have asked her if she has any weird privacy settings or anything and told me no and didnt even know where to go to find that. we made sure the username was right. I am not hiding reported content. i am viewing the newest, most recent, NON maxis curated content. i delete my cache, resource.cfg, exceptions, etc. files EVERY TIME before opening the game again, even when i do a million tests like this. i have ALL of the "allow/show" mods & custom content filters on. i am at a complete loss guys i have no idea what else to do and i have DESPERATELY searched for a forum topic or anything else literally EVERYWHERE please help 😢 😢 😢

we are both on PC with the most recent windows and are up to date on sims updates as well.

again, she has 0 packs.

i have: ALL EPs (except horses); ALL GPs (except star wars, dream home & wedding stories); ALL SPs, and 0 kits.

i doubt mods need to be known but if they do lmk. 

thank you!!