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SimSeeker's avatar
SimSeeker
Seasoned Adventurer
2 years ago

I need an explanation for this issue and how to fix it.

Hello, As I am finding out which Mod is causing me to not get into a household (If it is not a mod, I will let you know), I am getting another one of those Better Exception Messages that isn't very ...
SimSeeker's avatar
SimSeeker
Seasoned Adventurer
2 years ago

Hello Another update,

I took out all of my mods and I still see my character's face being blacked out and not getting into the actual game. So, it is not a Mod issue. It's a game issue. Now, how do I fix this?

Also how do I show you the saved games that is the having the problem? I hope that you can view the two saved games to see what the problem really is.

luthienrising's avatar
luthienrising
Hero+
2 years ago

@SimSeeker Please try a clean-folder test after ensuring that your Sims folders are excluded from OneDrive:

  1. Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop. Make sure you're doing this with the folder the game sees.
  2. Launch Sims 4 and reset your Options.
  3. Start with New to test if your issue recurs.

If that works:

  1. Exit and copy files out of your old Saves folder into the new Saves folder. Important: Don't just copy the old folder! You want to use the newly created folders.
  2. Launch Sims 4 and use Load to select an older save to test.

If that works:

  1. Copy your old Tray files (this is your Library), Screenshots and Videos files.
  2. To test mods, copy the files into the new folder *in batches* with any mods they depend on (injectors and core mods, for example). Don't copy your old resource.cfg file. If you delete any mods from the new folder, delete localthumbcache. Check the instructions on 50-50 testing here: https://answers.ea.com/t5/Mods-CC-Issues/INFO-How-to-Use-Mods-and-CC/m-p/13439356#FiftyFifty

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