kombination doesnt work

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Czech
How often does the bug occur? Every time (100%)
What is your current game version number? the newest
What expansions, game packs, and stuff packs do you have installed? Get Famous, Kids Room Stuff, Island Living, Holiday Celebration Pack, Cats & Dogs, Movie Hangout Stuff, Laundry Day Stuff, Dream Home Decorator, Vampires, Cottage Living, Snowy Escape, Parenthood, Parenthood, Seasons, City Living
Steps: How can we find the bug ourselves? if you type a (ctrl+shift+c) and nothing happens
What happens when the bug occurs? i happens nothing, the panel havent shown yet
What do you expect to see? i want see a command pannel, i can build with it better
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. after the newest path has shown up

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I cant open a command pannel, i mean the combination (ctrl+shift+c) doesnt work, can you help with this please? thanks you